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hibob

IOC Network Specialist

IREN
Dallas, USA
Full-time
Mid · 2+ years experience
Onsite
Discovered 1 months ago
FortiSwitchCCNACompTIA A+fiber opticnetwork switchesPDU

Full Job Posting

Job requirements

  • Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset.
  • 2- 5 years of directly related experience, ideally in data centers or similar operational environment.
  • Experience supporting and developing a team of technicians responsible for maintenance and repair of computer hardware.
  • Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply. Experience in a fast-paced growth environment.
  • Ability to travel and work flexible hours to support the organization.
  • Core network skills (CCNA or equivalent).
  • Computer troubleshooting capabilities (CompTIA A+ or equivalent).
  • Operations in a data centre environment and understanding of the associated components (fiber optic, network switches, PDU’s, etc) is an asset.
  • Awareness of safe work practices in a live data centre environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
  • Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
  • Demonstrated trouble shooting and problem-solving skills.
  • Superior time management and multitasking skills with a strong sense of urgency and ownership.
  • High energy and confident individual with demonstrated organization, prioritization and critical thinking skills as well as proven active listening skills.
  • Superior attention to detail with an excellent command of English grammar as well as.

Job responsibilities

  • Provide Tier 2 escalation support for complex cloud network incidents, ensuring timely resolution within SLA targets.
  • Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
  • Perform advanced troubleshooting across switching, routing, firewall, and interconnect environments to restore services quickly.
  • Lead technical investigation and contribute to root cause analysis for major or recurring incidents.
  • Execute and validate approved network changes in accordance with change management processes.
  • Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
  • Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
  • Maintain accurate operational documentation, runbooks, and incident records to support IOC effectiveness.
  • Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth.
  • Participate in on-call rotations and major incident response activities.

Job benefits

  • Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region.
  • Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive).
  • 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
  • Company-paid short-term and long-term disability insurance
  • Voluntary life, critical illness, and accident coverage available
  • Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
  • Employee Assistance Program and wellness resources
  • Retirement & Financial Wealth
  • 401(k) retirement plan with company match
  • Access to financial planning and legal services
  • Paid Time Off (PTO) and paid holidays
  • Internal skills training and advancement pathways
  • Professional development to support certifications, continuing education, or role related training
  • Company events and team-building activities

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