IOC Incident Commander

Job requirements

• Bachelor's degree in Computer Science, Data Science, Statistics, or equivalent hands-on experience

• 5+ years of experience in operational analytics, IT Operations, Service Management analytics, Reliability Operations, or related environments.

• Strong experience with operational reporting, dashboard development, and analytics platforms.

• Hands-on experience with Power BI, Tableau, SQL, and Python.

• Experience working with ITSM platforms such as ServiceNow or Jira Service Management.

• Strong analytical thinking and operational problem-solving skills.

• Familiarity with SRE, observability engineering, and telemetry-driven operations concepts.

• Experience supporting operational automation and orchestration initiatives.

• Excellent verbal and written communication skills with the ability to engage technical teams and executive leadership.

• Experience with Jira Service Management or similar platforms.

• Pre-employment screening, including background check and substance testing may be required according to company policies

Job responsibilities

• Analyze operational telemetry, incident data, change data, event data, and service management trends to identify systemic operational risks and reliability improvement opportunities.

• Develop actionable operational intelligence supporting Incident Management, Problem Management, Change Enablement, Reliability Engineering, and Production Operations teams.

• Design, develop, and maintain operational dashboards, scorecards, and executive reporting frameworks.

• Establish and govern operational KPIs, reliability metrics, and service health indicators.

• Correlate operational events, incident activity, observability signals, and infrastructure telemetry to improve service visibility and operational awareness.

• Present operational insights and trend analysis to technical leadership and executive stakeholders.

• Identify opportunities to automate operational reporting, telemetry analysis, KPI generation, and alert correlation workflows.

• Focuses on operational outcomes rather than report generation alone.

• Comfortable challenging assumptions using data and trend analysis.

• Identify opportunities for predictive operational analytics and automated insight generation.

• Improve operational data integration between observability and ITSM platforms.

Job benefits

• Actual compensation will be determined based on factors such as experience, qualifications.

• Competitive wages with robust per diem and project allowance, when applicable

• Overtime compensation for non-exempt workers for hours worked over 40 per week

• Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)

• 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents

• Company-paid short-term and long-term disability insurance

• Voluntary life, critical illness, and accident coverage available

• Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan

• Employee Assistance Program and wellness resources

• 401(k) retirement plan with company match

• Paid professional development and access to financial planning and legal services

• Paid Time Off (PTO) and paid holidays

• Professional development to support certifications, continuing education, or role related training

• Company events and team-building activities

This job will remain posted until filled.

While we appreciate all applications we receive, we are only able to contact candidates under consideration.