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Invoice Query Specialist

Network Plus
Manchester, GBR
Full-time
Entry
Onsite
GBP 26436.8-31000 yearly / year
Discovered 3 weeks ago
Microsoft ExcelMicrosoft OfficeMicrosoft Dynamics Business CentralSAPOracle

Full Job Posting

Key Responsibilities

  • Receive, log, and prioritise invoice queries from suppliers, Accounts Payable teams, and internal stakeholders.
  • Investigate invoice discrepancies including: Missing purchase orders Incorrect pricing Quantity variances Goods receipt issues Approval queries
  • Missing purchase orders
  • Incorrect pricing
  • Quantity variances
  • Goods receipt issues
  • Approval queries
  • Track all queries through to resolution and maintain accurate records.
  • Ensure service levels and resolution times are achieved.
  • Build professional and effective relationships with suppliers and internal departments.
  • Act as the primary contact for invoice-related queries.
  • Communicate regularly with suppliers regarding query status and expected resolution times.
  • Escalate complex or aged queries where necessary.
  • Work closely with Procurement, Supply Chain, Operational Teams, and Accounts Payable to resolve invoice issues.
  • Verify supporting documentation and approvals.
  • Assist with obtaining retrospective purchase order approvals where required.
  • Ensure resolved queries are returned promptly to Accounts Payable for processing.
  • Maintain accurate query logs and records.
  • Perform root cause analysis on recurring issues.
  • Identify trends and recommend process improvements.
  • Support management reporting on query volumes, ageing, and resolution performance.
  • Support P2P process improvement initiatives.
  • Promote supplier compliance with purchase order and invoicing requirements.
  • Contribute to reducing invoice exceptions and improving first-time match rates.

Experience and Qualifications

  • Experience within Accounts Payable, Invoice Query, Finance Administration, or Pur-chase-to-Pay environments.
  • Strong problem-solving and investigative skills.
  • Excellent communication and stakeholder management abilities.
  • Good attention to detail and accuracy.
  • Ability to manage multiple priorities and work to deadlines.
  • Competent in Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
  • Experience working with ERP systems such as Microsoft Dynamics Business Central, SAP, Oracle, or similar.
  • Experience using OCR or invoice automation platforms.
  • Knowledge of procurement and purchase order processes.
  • Experience working with query tracking or workflow management systems

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