Inventory & Customer Care Co-ordinator

Since 1983, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of MoonSwatch, Bioceramic Scuba Fifty Fathoms and Audemars Piguet x Swatch Royal Pop collections, to collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement and spark conversations that reinforces Swatch's position as one of the most influential and talked about brands in the industry.

We are looking for a detail orientated and customer-focused Inventory & Customer Care Coordinator to support our Retail, Ecommerce and Wholesale channels across Australia and New Zealand.

This is a varied role combining inventory management, customer care, Ecommerce operations and Wholesale support, working closely with our local teams and Swatch HQ in Switzerland.

Manage Swatch and Flik Flak inventory across Retail, Ecommerce, Wholesale and Logistics

Coordinate stock orders, replenishment, allocations and store transfers

Support new product launches, product setup, pricing and stock availability

Monitor best sellers, slow-moving and discontinued inventory and recommend actions

Deliver exceptional customer care to Australian and New Zealand customers via phone and email

Manage customer returns, warranties, replacements and accessory requests

Support Ecommerce operations, including backorders, personalised orders and delivery queries

Manage the Swatch and Flik Flak product range for our Wholesale distribution

You are organised, commercially minded and thrive in a fast-paced environment. You have excellent attention to detail and enjoy taking ownership of your work while working collaboratively with others.

1–2 years' experience in business, sales analysis, retail, customer service

Advanced Excel and general computer skills, with SAP experience highly regarded

Excellent organisation, communication and time-management skills

Strong numerical and analytical ability

A proactive, positive and solutions-focused approach

The ability to work autonomously and manage multiple priorities

A tertiary qualification in Business or a related discipline is advantageous

This is a fantastic opportunity to join a globally recognised brand and build your experience within one of the world’s most iconic watch companies. Working alongside an established local team and our international network, you’ll play an important role in delivering exceptional customer experiences and supporting a dynamic and evolving business.

If you’re energetic, detail-oriented and enjoy variety, collaboration and taking ownership, we’d love to hear from you.