Internal Systems Analyst-Management Analyst 3
Role Overview
The Internal Systems Analyst serves as the agency’s primary resource for business systems configuration, user support, business analysis, and technology project coordination. Working with agency staff, leadership, vendors, and Minnesota IT Services (MN.IT), the incumbent translates business needs into practical system solutions, configures workflows and features, troubleshoots issues, and coordinates system enhancements to support reliable operations across licensing, enforcement, and financial processing systems.
The role coordinates technology initiatives from planning through implementation, including requirements gathering, documentation, testing, and vendor collaboration. Through user support, training, and continuous improvement, the incumbent helps ensure systems meet business needs, streamline workflows, and provide effective, reliable service delivery while maintaining operational integrity and accountability.
This position is eligible for a hybrid telework arrangement. With a telework agreement, onsite attendance will be required for team members or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.
Full Job Posting
Job Details
Working Title: Internal Systems Analyst Job Class: Management Analyst 3 Agency: Cosmetology Board
Job ID : 97815
Location : St. Paul
Telework Eligible : Yes/hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 10/17/2026
Closing Date : 10/30/2026
Hiring Agency/Seniority Unit : Cosmetology Board / Cosmetology Bd-MAPE
Division/Unit : Cosmetology Board / Administration
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $28.75 - $42.16 / hourly; $60,030 - $88,030 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Re-Posting : Yes
Designated in Connect 700 Program for Applicants with Disabilities : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
The Internal Systems Analyst serves as the agency’s primary resource for business systems configuration, user support, business analysis, and technology project coordination. Working with agency staff, leadership, vendors, and Minnesota IT Services (MN.IT), the incumbent translates business needs into practical system solutions, configures workflows and features, troubleshoots issues, and coordinates system enhancements to support reliable operations across licensing, enforcement, and financial processing systems.
The role coordinates technology initiatives from planning through implementation, including requirements gathering, documentation, testing, and vendor collaboration. Through user support, training, and continuous improvement, the incumbent helps ensure systems meet business needs, streamline workflows, and provide effective, reliable service delivery while maintaining operational integrity and accountability.
This position is eligible for a hybrid telework arrangement. With a telework agreement, onsite attendance will be required for team members or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.
Minimum Qualifications
- To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
- Two years of experience with business systems administration, workflow configuration, operational support processes, data management, or related business systems work.
- Ability to gather, interpret, and document business needs and translate them into functional system requirements, workflow configurations, or practical technology solutions.
- Ability to troubleshoot system and user issues, identify potential solutions, and coordinate resolution with vendors, MN.IT, and other stakeholders.
- Ability to communicate technical information clearly to non-technical audiences through customer support, training, documentation, and user guidance.
- Strong organizational, customer service, and interpersonal skills.
- Ability to coordinate activities, manage multiple priorities, and work independently.
- Ability to test system changes, validating results, document issues, and support the implementation of system enhancements.
Preferred Qualifications
- Experience configuring business systems, including workflows, system rules, or other features through administrative or low-code configuration tools.
- Experience coordinating technology implementation projects, including tracking activities, timelines, deliverables, risks, and stakeholder communications.
- Experience gathering and documenting business requirements and coordinating with vendors, technical staff, and end users to develop or implement system enhancements.
- Experience providing user support, developing system documentation, creating training materials, or delivering training to non-technical audiences.
- Knowledge of business process improvement methods and the ability to identify opportunities to improve system functionality, workflow efficiency, and user experience.
- Knowledge of financial transaction processing, reconciliation practices, audit support activities, and internal controls related to payment systems and reporting.
- Ability to maintain confidentiality of sensitive information.
Additional Requirements
- Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring processes.
How to Apply
- Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected] . For additional information about the application process, go to http://www.mn.gov/careers .
Contact
If you have questions about this position, contact Anne Anderson at [email protected] . If you have questions about the selection process, contact Nella Austin at [email protected] or 651-201-8005 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Ninel Austin at [email protected] .
About Cosmetologist Exam Board
The Minnesota Board of Cosmetology is dedicated to protecting the health and safety of Minnesota citizens and visitors by regulating the practice of cosmetology. The Board is comprised of seven board members representing each cosmetology license type and the public. Board staff is comprised of five divisions and more than 25 employees. The Board oversees more than 33,000 practitioners, 5,300 salons, and 35 schools across the state.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits
- As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
Training, classes, and professional development
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support:
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.
About State of Minnesota
Minnesota's state government provides statewide public services through executive, legislative, and judicial institutions.
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