Internal Sales

Job Summary

• Maintain and develop existing and new customers through appropriate proposals and internal sales methods to increase mainly CTS parts business and customer satisfaction.
• The inside sales person plays a key role in optimizing the efficiency of parts and service business.
• Process orders received, maintaining the integrity of the post sales process by acquiring the necessary POs and approvals.
• Pro-actively manage and monitor orders, delivery dates and holds and escalate where appropriate.
• Pro-actively provide status updates to internal and external customers on transactions and issues on a regular basis as defined by the Management
• Attend to incoming customer requests and develop those into cross selling and upselling opportunities
• Conduct the necessary sales process over the phone to drive sales
• Prepare quotes for Spare Parts in C4C
• Utilize business tools, such as C4C, iQ2, SCALA to gather necessary customer information for quoting, conduct follow-up and record activities.
• Issuance of invoices and other related documents. Collaborate with logistics for customer delivery and ensure that issued invoice are receive by customer on time after the delivery.
• Follow up outstanding invoices in close coordination with the Credit Controller to make sure invoices are paid on time as agreed
• Coordinate with external sales engineers for supporting their customer base to meet sales targets through different marketing campaigns.
• Coordinate with CTS sales team and other departments in resolving administrative issues related to spare parts.
• Assist in upkeeping the installed base information and customers records in both SCALA and the C4C system
• Co-ordinate telemarketing campaigns as and when required
• Perform other tasks as assigned and manage projects as deemed appropriate by management, including tasks related to indirect (distributors) parts sales

Experience requirements

Experience

• in the parts business, in prospecting and conducting sales over the phone would be an advantage for the applicant.
• **Company:** Blue Ray Printing
• **Employment Type:** Full Time
• **Experience:** 2 Years
• **Job Type:** Sales