Internal Program Manager, Artificial Intelligence

Role overview

Measurement, adoption, and communications

• Develop adoption and outcome indicators; produce reports and business-area views for leaders and managers.
• Maintain directories and inventories of AI platforms, tools, use cases, owners, and assigned risk levels; track initiatives and identify opportunities to share practices.
• Coordinate AI ambassadors, communicate policies and approved practices, gather feedback, and identify AI literacy needs.
• Create accessible guides, FAQs, learning materials, presentations, and demonstrations; present status and recommendations to executives and committees.

Requests, platforms, and compliance

• Operate the AI request process as the single point of entry; route, track, document, and follow up on requests using established intake criteria and escalation paths.
• Maintain platform distribution models, groups, access, usage limits, and budgets; monitor use, report anomalies, and notify stakeholders of significant vendor changes.
• Document AI incidents and risks, route them to appropriate stakeholders, monitor policy compliance, and incorporate lessons learned into implementation guides.

Qualifications and experience

• Bachelor’s degree in a relevant discipline or equivalent combination of education and experience.
• Approximately 6–10 years of relevant experience in technology adoption, digital-tool operations, cross-functional coordination, or a related field.
• Professional hands-on experience with generative AI tools, and experience with indicators, leadership reporting, and executive presentations.
• Bilingual French and English, including spoken and written communication with partners, clients, vendors, and colleagues.

Skills and assets

• Ability to interpret AI usage data, understand platform impacts and risks, coordinate stakeholders without formal authority, and support effective AI use.
• Strong organization, judgment, collaboration, technical curiosity, and communication; able to explain complex concepts to varied audiences.
• Proficiency with presentation and document tools such as PowerPoint and Word.
• Data visualization, dashboards, SaaS or AI tool administration, community-of-practice facilitation, and cross-functional AI use-case knowledge are assets.

Benefits

• Benefits include group insurance from day one, employer-contributed group RRSP, telemedicine, employee and family assistance, and at least three weeks of vacation.
• The employer describes a collaborative workplace, learning opportunities, dedicated training time, and projects supporting healthcare technology.