Intern - Front Office
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries, requests, and concerns professionally and efficiently.
- Assist with room assignments, reservations, and guest registration.
- Answer incoming calls and emails, providing accurate hotel information.
- Learn and use the hotel's Property Management System (PMS) for daily operations.
- Coordinate with Housekeeping and other departments to ensure smooth guest experiences.
- Provide information on hotel facilities, services, and local attractions.
- Support daily administrative tasks, guest records, and shift handovers.
- Maintain a professional, organized, and welcoming Front Desk environment.
- Work closely with the Front Office team to deliver exceptional guest service while developing practical hospitality skills.
- Expected start date: February 2027
- Your Journey with Us
- Valuable hands-on experience in a luxury lifestyle hotel environment.
- Exposure to international service standards and daily Front Office operations.
- Professional guidance and mentorship from experienced hospitality professionals.
- Opportunities to strengthen guest relations, communication, and problem-solving skills.
- Experience collaborating within a dynamic and multicultural team.
- A strong foundation for future career growth and development in the hospitality industry.
- SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Qualifications
- Currently pursuing a diploma or degree in Hospitality Management or a related field.
- Positive attitude, eagerness to learn, and passion for hospitality.
- Good communication skills in English; additional languages are an advantage.
- Professional appearance with a friendly and service-oriented approach.
- Basic computer skills, including Microsoft Office.
- Good organizational skills with the ability to multitask.
- Strong teamwork, attention to detail, and willingness to support daily Front Office operations.
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