Intake Associate (Evening Shift)

Position Summary

Additional key responsibilities include

• Making outbound calls to obtain patient information as needed.
• Researching and obtaining patient billing information.
• Managing multiple queues to keep current on various admissions.
• Clearing workflow in a timely manner, in order to meet productivity criteria.
• Following applicable government regulations (i.e. HIPAA).
• Performing other duties as assigned.

Required Qualifications

• 1 year of experience in customer service and/or health care, specifically requiring the use of a computer, including beginner-to-moderate familiarity with Microsoft Office Applications.
• Must be willing to work Monday-Friday from 3:00pm-11:30pm Eastern Standard Times, as well as rotating weekends and holidays.

Preferred Qualifications

• Previous experience in a Long-Term Care and/or pharmacy environment.
• Strong customer service orientation, with the ability to interact professionally and empathetically with patients, nursing facility staff, pharmacy teams, and insurance providers.
• Clear verbal and written communication skills, including comfort making outbound calls to obtain sensitive information accurately and efficiently.
• Attention to detail, especially when entering patient demographics, insurance coverage, and billing information into pharmacy systems.
• Time management and prioritization skills, with the ability to manage multiple admission queues and meet productivity expectations in a fast‑paced environment.
• Problem‑solving and research skills to investigate missing, incomplete, or unclear patient and insurance information.
• Ability to work independently while remaining a collaborative team member, coordinating effectively with cross‑functional partners.
• Adaptability and resilience, including the ability to shift priorities, handle workflow changes, and work evening shifts, weekends, and holidays as required.
• Discretion and professionalism, with a strong understanding of confidentiality and compliance requirements such as HIPAA ( Health Insurance Portability and Accountability Act ).

Education

Pay Range

• The typical pay range for this role is:
• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
• Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

• We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• Additional details about available benefits are provided during the application process and on Benefits Moments .
• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.