Insurance Associate Manager - (Administration)

About the Role

Insurance Policy Management & Coverage Enhancement

• Manage all Group insurance policies, including Medical, Motor Fleet, Property All Risks, Business Interruption, General Liability, Fidelity, Money in Transit, Group Life, Marine Cargo, and other applicable lines.
• Thoroughly review, interpret, and analyze insurance policy wordings, including clauses, exclusions, warranties, deductibles, limits, and endorsements.
• Identify coverage gaps, restrictive conditions, and potential risks, and proactively negotiate wording enhancements and improved protection.
• Continuously assess existing insurance arrangements to ensure adequate coverage across all AKI entities, employees, assets, and operations.
• Maintain a centralized insurance register covering policies, premiums, coverage details, and renewal dates.

Claims Management & Recovery

• Act as the single focal point for all insurance claims across every line of insurance within the Group.
• Take full ownership of claims from initial notification through documentation, assessment, negotiation, settlement, and final recovery.
• Coordinate with insurers, brokers, loss adjusters, and internal departments to ensure timely and effective claim resolution.
• Challenge unjustified claim rejections, deductions, and settlement delays to maximize legitimate recoveries.
• Maintain a centralized claims tracker and provide regular updates on outstanding claims, settlement progress, and recoveries.

Insurance Renewals & Negotiations

• Lead insurance renewal processes, including market benchmarking, tendering, technical evaluation, and commercial negotiations.
• Negotiate competitive premiums, improved coverage, favorable policy wordings, and enhanced terms and conditions.
• Prepare comparative evaluations of insurance quotations, highlighting coverage differences, exclusions, financial implications, and recommendations.
• Ensure timely policy renewals without coverage interruptions.

Financial Management & Reporting

• Coordinate with Finance on premium payments, claims reimbursements, credit notes, and financial reconciliations.
• Monitor insurance expenditure, identify cost-saving opportunities, and support annual budget preparation.
• Prepare periodic management reports covering insurance costs, claims status, recoveries, renewals, coverage gaps, and achieved savings.

Establishment of the New Insurance Function

• Develop and implement centralized insurance procedures, controls, and reporting mechanisms.
• Establish standardized processes for policy reviews, renewals, claims handling, and escalation.
• Work closely with HR, Finance, Fleet, Facilities, Legal, and business divisions to identify and address insurance requirements.
• Proactively recommend improvements to insurance governance, risk protection, and operational efficiency.

Qualifications & Experience

• Bachelor's degree in Insurance, Risk Management, Finance, Business Administration, or a related field.
• Minimum 7-10 years of relevant insurance experience, preferably within a large corporate group, insurance company, or established brokerage.
• Mandatory hands-on experience in reviewing, analyzing, interpreting, and negotiating insurance policy wordings and coverage enhancements.
• Proven experience managing multiple insurance lines, particularly Medical, Motor Fleet, Property, and General Insurance.
• Strong track record in end-to-end claims management, claims recovery, and insurance renewal negotiations.
• Sound knowledge of the UAE insurance market, regulatory requirements, and insurance practices.
• Professional insurance qualifications such as CII, ACII, or equivalent are an advantage.
• Excellent analytical, negotiation, communication, and reporting skills.

Key Position Expectations