Insurance Agent

Role overview

Key responsibilities

• Build the department from scratch, defining its structure, workflows, SOPs, and controls; manage regulatory and licensing requirements with UAE health authorities.
• Secure empanelment with local and international insurers and TPAs; negotiate payer contracts and tariffs.
• Oversee the claims cycle, including eligibility, pre-authorisation, submission, follow-up, and denial recovery.
• Track claim rejection rate, turnaround time, collections, and other KPIs, and report to management.
• Recruit, train, and lead the insurance team; coordinate with clinical, billing, and front-office teams.

Requirements

• At least four years of healthcare insurance or revenue-cycle management experience in the UAE.
• Proven experience setting up or launching an insurance department in a clinic or hospital.
• Track record empanelling multiple insurers and TPAs and negotiating tariffs.
• Strong knowledge of DHA regulations, e-claims platforms, and UAE insurance processes.
• Experience managing and training a team; excellent negotiation, communication, and analytical skills.
• Self-driven and comfortable working without an existing structure.

Preferred experience

• Existing payer and TPA relationships in the UAE are a strong advantage.
• Experience in aesthetics, dermatology, or outpatient specialties is a plus.

Compensation

• Base salary starts at AED 4,000 per month, with performance-based commission on insurance revenue.

Work location

• Work location is in person.