Installed Base Services Engineer

Role overview

GIS, MV, and LV service

• Install, erect, test, commission, troubleshoot, and maintain Schneider Electric MV products and equipment.
• Execute GIS installation and commissioning for GHA, WS, and GMA solutions; support MCset, PIX, RMU, and Flusarc platforms.
• Support LV switchboards, panels, and protection systems.
• Perform LV troubleshooting, retrofits, mechanical modifications, and busbar alterations.
• Maintain, repair, and upgrade installed equipment; support spare parts, retrofit solutions, extension panels, and contract execution.

Protection systems and customers

• Program, test, and troubleshoot SEPAM, MiCOM, and VIP relays; test and commission MV/LV protection systems.
• Clarify technical requirements with customers and resolve complex issues; lead site investigations and root-cause analysis.
• Prepare technical reports, service documentation, and customer recommendations; deliver product training and operational guidance.

Workshop and project support

• Support workshop operations and maintain testing equipment and material stocks in good working condition.
• Assist planners and project teams with maintenance, retrofit, and extension projects.

Required qualifications and experience

• Bachelor’s degree in Electrical and Electronics Engineering.
• At least 8 years of hands-on experience with GIS installation and commissioning, mechanical retrofits, busbar modification and bending, and MV/LV equipment testing, maintenance, and troubleshooting.
• Strong communication, customer-facing, and stakeholder management skills.
• Flexibility to work at customer sites, including extended hours when required.
• Willingness and medical fitness to work in onshore and offshore environments.
• Digital proficiency and commitment to service KPIs and service excellence standards.

Preferred knowledge and credentials

• Arabic language skills are an advantage.
• Certification on Schneider Electric LV switchgear platforms such as Okken or Blokset is preferred.
• Strong knowledge of Masterpact NT/NW circuit breakers, Compact circuit breakers, and Micrologic trip units is preferred.
• Knowledge of protection relays from other manufacturers is an asset.
• Understanding of MV/LV operation, commissioning, and maintenance best practices.

Rewards and company

• The company describes a total rewards package supporting employee wellbeing, development, collaboration, and community contribution.
• Country-specific programs and initiatives may be available.