Inside Sales

This position focuses on industrial accounts, with an emphasis on customers in Mining, Heavy Contractors (mine sites), Utilities, and Rail. Experience in any of these fields is highly valuable. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, service-driven environment.

Support customers contacting CSBN by phone, fax, e-mail, website, or in person

Help customers identify the right products for their specific application.

Suggest products that the customer may also need to complement their purchase.

Preparing quotes and entering sales orders

Following up on quotes and open orders

Answering product, pricing, and delivery questions

Working with outside sales and account managers

Monitoring open customer orders and purchase orders

Ensure that special items or quotations are processed quickly, and that customers are advised of the status of their order and made aware of when product is ready.

Following up with vendors or internal departments when items are late

Prioritizing rush or “hot” orders

Tracking back orders and communicating updates to customers/sales

Problem-solving when something is holding up production or shipment

Scheduling shipments and pickups

Working with carriers or company drivers

Creating or checking shipping paperwork

Coordinating deliveries for large or special orders

Making sure orders are staged and ready to ship

Recognize new customers or businesses that may have potential for increased sales and that should receive contact from an Outside Sales representative

Utilize resources of other sales employees to ensure that customer questions are answered, and that product information is made available to customers as applicable.

Ongoing communication with other sales and branch employees to support customers.

Ongoing communication with Purchasing to ensure that sourcing information or special items are reviewed to ensure timely and accurate P.O.s to support customer orders.

Communication with Accounting to ensure that customer credit guidelines are followed, including establishing new accounts and setting up pre-lien programs.