Inside Sales Representative

Inside Sales | Equipment Rental | Customer Service | Construction Equipment

Mustang Rental Services is looking for a motivated, customer-focused Inside Sales Representative (ISR) to support our growing rental business. In this role, you’ll work directly with customers to understand their equipment needs, provide rental solutions, prepare quotes and reservations, and help turn customer inquiries into business.

This is a fast-paced, customer-facing position for someone who enjoys building relationships, solving problems, and working as part of a team. You’ll partner closely with our outside sales, operations, dispatch, service, and fleet teams to provide a smooth rental experience from the initial inquiry through the completion of the rental.

As an Inside Sales Representative, you’ll serve as a primary point of contact for customers and help manage the rental process from inquiry to order. Responsibilities include:

Respond to inbound customer inquiries by phone, email, and other channels

Identify customer equipment needs and recommend appropriate rental solutions

Prepare accurate and timely quotes, reservations, and rental contracts

Follow up on quotes and opportunities to help convert inquiries into rentals

Build strong customer relationships through responsive, professional service

Maintain established pricing guidelines and obtain approvals when exceptions are needed

Identify opportunities to expand rentals or provide additional equipment solutions

Coordinate equipment availability, delivery timelines, and customer requirements with operations and dispatch

Process rental extensions, equipment swaps, off-rent requests, and other contract changes

Partner with service and operations teams to address equipment or customer issues

Support Outside Sales Representatives with quotes, orders, and customer needs

Maintain accurate customer, quote, and sales activity information in company systems

Help maximize equipment utilization by staying aware of customer demand and fleet availability

High school diploma or equivalent required; Associate or Bachelor’s degree in Business or a related field preferred

Previous inside sales, rental, or customer-facing experience

Equipment rental, construction, heavy equipment, or industrial experience is a plus

Strong customer service and relationship-building skills

Ability to identify customer needs and confidently recommend solutions

Strong communication and follow-up skills

Excellent attention to detail when preparing quotes, contracts, and orders

Ability to manage multiple priorities in a fast-paced environment

Comfortable working with CRM, ERP, rental management, or similar business systems

Team-oriented approach and ability to work effectively across multiple departments

Strong sense of urgency, accountability, and ownership

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