Inside Sales Representative

About Service Champions:

Qualifications

• Excellent communication and relationship-building skills.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• What Success Looks Like
• Consistently convert unsold estimates into booked jobs.
• Grow Service Champion's Club Membership enrollment and retention.
• Provide outstanding customer service on every interaction.
• Keep accurate records and follow-up activities.
• Work collaboratively with dispatch, technicians, and management.
• Help drive recurring revenue and long-term customer relationships.
• Compensation & Benefits
• We offer competitive pay plus opportunities for performance-based incentives.
• Medical, dental, and vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) (if applicable)
• Ongoing training and career development
• Performance bonuses and incentive opportunities
• #SCC
• Pay Range$22—$25 USD

Preferred Qualifications

• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Experience with ServiceTitan is preferred but not required.

Responsibilities

• As our Inside Sales Rep, you'll be responsible for turning opportunities into sales while growing and supporting our Service Champions Membership Program.
• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in ServiceTitan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.
• Promote Service Champion’s Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Schedule annual maintenance visits and membership services.
• Help increase membership retention and customer loyalty.
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns.
• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with ServiceTitan is preferred but not required.
• What Success Looks Like
• Successful team members in this role:
• Consistently convert unsold estimates into booked jobs.
• Grow Service Champion's Club Membership enrollment and retention.
• Provide outstanding customer service on every interaction.
• Keep accurate records and follow-up activities.
• Work collaboratively with dispatch, technicians, and management.
• Help drive recurring revenue and long-term customer relationships.
• Compensation & Benefits
• We offer competitive pay plus opportunities for performance-based incentives.
• Benefits may include:
• Medical, dental, and vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) (if applicable)
• Ongoing training and career development
• Performance bonuses and incentive opportunities
• #SCC
• Pay Range$22—$25 USD