Client Resolution Specialist

Key Responsibilities:

• Handle incoming client escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled.
• Ensure client escalations are resolved to the client satisfaction within agreed upon timelines.
• Escalate quickly and proactively all escalations that may exceed established timelines. Identify coaching opportunities, process improvements, and system issues and share them with the appropriate parties.
• Utilize CRM to ensure all activities are documented properly and accurately.

Qualifications:

• Dedicated to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Able to manage multiple priorities within a fast-paced, deadline-driven, multi-discipline environment.
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner.
• Ability to talk and type accurately; typing speed of at least 40 wpm.
• Proficient in Microsoft Word, Outlook, Excel.
• Availability to work a variable schedule between the hours of 7:00 AM and 8:00 PM, Monday through Saturday, based upon business needs.
• Physical Requirements: Ability to sit for extended periods of time. Accurate speech, hearing, and listening abilities.

Benefits:

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Monthly incentives based on performance
• Overtime Opportunities
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
• #SCC
• Pay Range$25—$27 USD

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