Inside Sales
Key Skills for This Role
Full Job Posting
Inside Sales Representative – Industrial & Manufacturing Solutions.
At Copper State Bolt & Nut Co. , we're always looking for customer-focused professionals who enjoy solving problems, building relationships, and helping businesses succeed. As one of the Southwest's leading industrial fastener and supply distributors, we've been serving customers since 1972 by delivering exceptional service, quality products, and reliable solutions.
We're seeking motivated Inside Sales Representatives who thrive in a fast-paced environment and enjoy working with customers in manufacturing, construction, industrial, mining, OEM, MRO, and related industries.
Whether you're an experienced inside sales professional or have a strong background in industrial customer service, account management, project coordination, or distribution sales, we'd love to hear from you.
What You'll Do
As an Inside Sales Representative, you'll serve as a trusted advisor to your customers by helping them find the right products, providing timely quotations, managing orders, and ensuring an exceptional customer experience from start to finish.
Responsibilities include
- Build and maintain long-term relationships with new and existing customers.
- Respond to customer inquiries by phone, email, and in person with professionalism and urgency.
- Identify customer needs and recommend products and solutions that support their operations.
- Prepare accurate quotes, process orders, and proactively follow up to win business.
- Coordinate with Purchasing, Warehouse, Operations, and Outside Sales to ensure orders are fulfilled accurately and on time.
- Expedite customer orders and communicate updates on order status, availability, and delivery timelines.
- Identify opportunities to cross-sell, upsell, and generate additional sales.
- Support Outside Sales by identifying new business opportunities and qualified sales leads.
- Maintain accurate customer and order information within our ERP system.
- Resolve customer issues quickly while delivering outstanding service.
What We're Looking For
Experience in inside sales, customer service, account management, sales support, or industrial distribution.
Experience in manufacturing, industrial supply, fasteners, construction, MRO, electrical, plumbing, HVAC, fluid power, welding, or related industries is highly preferred.
Strong communication and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and organizational skills.
Experience working with ERP systems or business software.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Self-motivated with a positive attitude and a passion for helping customers succeed.
Preferred Qualifications
- Experience with industrial products, fasteners, or manufacturing components.
- Knowledge of inventory management, purchasing, or supply chain processes.
- Experience reading customer specifications or technical product information.
- Previous experience supporting Outside Sales teams.
Why Copper State?
At Copper State, you'll join a company that values teamwork, integrity, continuous improvement, and exceptional customer service. We invest in our employees and provide opportunities for career growth within a stable, family-oriented organization that has been serving customers for more than 50 years.
What We Offer
- Competitive compensation
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Career advancement opportunities
- Ongoing product and sales training
- Supportive team environment
- Stable company with a strong reputation in the industrial distribution industry
- If you enjoy building customer relationships, solving problems, and being part of a team that keeps America's industries moving, we'd love to hear from you.
About Copper State Bolt & Nut Co.
Women-owned family manufacturer and distributor of fasteners and industrial supplies serving construction, energy, manufacturing, and mining customers.
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