Inside Sales Advisor
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About the Role
Engage prospective customers, manage leads, and convert interest into test drive appointments while delivering a premium customer experience.
Key Skills for This Role
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Overview
The Inside Sales Agent is a key ambassador of the Lucid brand, responsible for engagingbr>prospective customers, managing inbound and outbound leads, and converting interest intobr>confirmed test drive appointments.
This role focuses on delivering a premium, customer-centricbr>experience aligned with Lucid Motors luxury and innovation standards.
Key Responsibilities
- Respond promptly to inbound leads via phone, email, CRM, and digital channelsbr> Qualify customer interest and identify needs, preferences, and buying intentbr> Book, confirm, and manage test drive appointments across Lucid studios in the Kingdombr> Provide accurate product information on Lucid vehicles, trims, and available offersbr> Ensure all customer data and interactions are accurately logged in Salesforce CRMbr> Follow up with customers who are not reachable to maintain engagementbr> Coordinate with studio teams to ensure a seamless test drive experiencebr> Meet or exceed KPIs related to lead response time and test drive conversion
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