Infrastructure Manager

About Sifi

Position Overview

Requirements

• Team Leadership & Culture\ \ \
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• \ \ \ \ \ \ Lead, mentor, and develop the SRE and infrastructure team; set clear career paths, goals, and performance expectations.\ \ \
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• \ \ \ \ \ \ Foster a culture of ownership, continuous improvement, and technical excellence aligned with SiFi’s values: Customer Centricity, Product-First Mindset, and Data-Driven Excellence.\ \ \
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• \ \ \ \ \ \ Partner with Product and Engineering teams to ensure infrastructure supports secure, reliable product delivery.\
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• Infrastructure Architecture & Engineering\ \ \
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• \ \ \ \ \ \ Own and actively contribute to infrastructure architecture decisions, including reviewing and designing cloud-native and hybrid solutions to support scalability, security, and performance.\ \ \
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• \ \ \ \ \ \ Lead the hands-on design, implementation, and maintenance of secure, scalable, and resilient cloud and hybrid infrastructures, including deployment pipelines and system hardening.\ \ \
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• \ \ \ \ \ \ Perform regular architecture and system health assessments to proactively identify risks, bottlenecks, and improvement opportunities; translate findings into actionable engineering work.\ \ \
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• \ \ \ \ \ \ Act as a technical authority in infrastructure and DevOps, providing guidance across teams and ensuring alignment with SiFi’s long-term technology strategy.\
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• Reliability & Incident Management\ \ \
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• \ \ \ \ \ \ Define and enforce SLAs, SLOs, and error budgets; ensure system performance meets or exceeds targets through proactive monitoring, alerting, and automation.\ \ \
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• \ \ \ \ \ \ Provide hands-on support during critical incidents, including deep technical troubleshooting, root cause analysis, and system recovery — acting as the most senior technical responder when needed.\ \ \
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• \ \ \ \ \ \ Lead production readiness reviews, post-incident reviews, and disaster recovery drills; maintain and validate business continuity frameworks.\ \ \
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• \ \ \ \ \ \ Track and meet clear reliability KPIs, including system uptime targets (e.g., >99.95%).\
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• Security & Access Control\ \ \
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• \ \ \ \ \ \ Develop and enforce robust access control processes; ensure system access is authorized, reviewed regularly, and provisioned or de-provisioned in a timely manner.\ \ \
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• \ \ \ \ \ \ Collaborate with the Cybersecurity Department to align infrastructure security with internal policies and regulatory requirements.\
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• Regulatory Compliance\ \ \
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• \ \ \ \ \ \ Ensure infrastructure operations comply with SAMA regulatory controls; serve as the primary infrastructure contact for regulators, ensuring timely reporting and transparent cooperation.\ \ \
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• \ \ \ \ \ \ Coordinate with Compliance, Risk, and Cybersecurity teams to close regulatory observations and audit findings promptly.\ \ \
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• \ \ \ \ \ \ Maintain accurate and up-to-date compliance documentation and evidence for audits and inspections.\
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• Cost & Vendor Management\ \ \
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