Infrastructure Engineer

This is a full-time, benefits-eligible position, with a proposed salary range of $130,000 to $135,000 annually , depending on qualifications and experience. *Exempt (salaried) positions under FLSA are not eligible for overtime.

Bachelor’s degree in computer science, engineering, management information systems, or a related field.

5 years of related experience in an Infrastructure Engineer or Systems Administrator role.

Experience with Commvault architecture, specifically managing CommServe job orchestration and MediaAgent data movement.

Experience implementing and managing Commvault Virtual Server Agents (VSA) or similar technologies to protect complex VMware vSphere environments.

Experience leveraging cloud storage (e.g., AWS Glacier, Azure Blob Storage) for long-term data retention and disaster recovery.

Manages, administers, and supports private, hybrid, and public cloud compute and storage environments.

Serves as the primary administrator for the Commvault data management platform, ensuring the health and performance of the CommServe server and associated MediaAgents.

Oversees enterprise backup infrastructure, including the configuration and maintenance of Quantum tape libraries, cloud storage targets, and SAN devices.

Deploys and manages CommCell Virtual Server Agents (VSA) to facilitate seamless backup and recovery operations across VMware and public cloud platforms.

Evaluates new technologies and recommends enhancements to improve infrastructure efficiency and resource utilization.

Maintains detailed systems infrastructure documentation for support personnel, developers, and users.

TS&S provides excellent constituent service, acting as a strategic partner to advance Rice University’s priorities and mission of “pathbreaking research, unsurpassed teaching, and contribution to the betterment of our world.” We fuel innovation at speed across the university by building a culture of trust, using an effective operating model, driving seamless experiences, and providing core IT capabilities. TS&S is service-oriented and team-enabling. We seek applicants who will contribute to our mission.

Trust Building and Stakeholder Engagement – Foster trust across the campus by being transparent, reliable, consistent, and solution-oriented in communication and execution. Ensure clear, consistent, and timely communication with all constituents, maintaining a service-oriented mindset and addressing challenges with integrity.

Collaboration and Cross-functional Commitment – Work effectively with colleagues across teams, departments, and roles to support shared goals and a positive work environment. Communicate clearly and professionally with team members throughout TS&S and across the campus to ensure smooth coordination of tasks and projects. Build and maintain positive relationships by being approachable, reliable, and responsive. Proactively share relevant information and follow up to ensure alignment and efficiency in team efforts.

Agility and Responsiveness – Adapt quickly to evolving needs, technologies, and priorities, ensuring efficiency and relevance. Identify potential challenges in advance and take proactive steps to minimize disruption to end users. Approach unexpected changes with a problem-solving mindset, balancing speed with thoughtful engagement. Prioritize user experience by delivering seamless, timely, and effective support and solutions. Maintain a culture of continuous learning—asking questions from a place of curiosity and possibility to enhance agility and service outcomes.

Operational Excellence and Continuous Improvement – Maintain a culture of continuous improvement in all IT operations to ensure efficient and effective service delivery. Regularly assess and optimize processes, systems, and technologies to enhance performance, scalability, and user satisfaction.