Infrastructure Engineer

Overview

Responsibilities - Deployment

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities – Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (firewalls, switches, servers, storage, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.

Experience & Qualifications

• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades
• Hands-on storage/SAN deployment and (ideally) management experience with EMC Unity, Data Domain, Avamar. Dell D?
• Hands-on Cisco and F5 networking deployment and management experience with Cisco Nexus 7000/9000, ASA Firewalls, F5 LTM and DNS load balancers, route domains and contexts. Active Directory/Windows – More Linux > Windows
• Hands-on VMware deployment and management experience with VMware 6.x/7.x 8
• Hands-on Linux deployment and management experience with RHEL 7.x
• Hands-on Windows domain and AD management experience
• Strong troubleshooting skills
• Strong scripting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of service monitoring and alerting (Nagios, Cacti preferred)
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge – principles and application
• Ability to support and develop junior colleague