Infrastructure Analyst

Role overview

Responsibilities

• Support platform users through a ticketing system, in person and by video, with guidance from the team.
• Help deliver face-to-face training courses and assist in maintaining on-site HPC and HTC platforms.
• Configure system hardware and software; install or remove equipment and software to agreed standards and coordinate work with affected users and operations staff.
• Test systems, help resolve faults, document results and collect performance information to monitor agreed service levels.
• Act on known or moderately complex problems, escalating when required, and report configuration changes for record updates.

Essential criteria

• Knowledge of University systems, applications, technologies and equipment, as appropriate.
• Knowledge of organisational IT infrastructure, including hardware, databases, operating systems, local area networks, applications and service processes.
• Ability to install and maintain hardware safely and within its planned specification.
• Knowledge of progress and financial conformance reporting methods.
• Knowledge of installing, testing and commissioning supplier-specific equipment and software in operational environments.
• Ability to use everyday desktop software.

Desirable criteria

• Networking and communications knowledge, programming languages, relevant professional standards or knowledge of interfaces between IT and specialist equipment are desirable.
• Transferable skills and real-world experience are valued as much as formal qualifications.

Benefits

• Benefits include an employer pension contribution, Christmas closure outside annual leave and bank holidays, and an employee discount platform.

Workplace

• The role includes in-person user support and maintenance of on-site computational platforms.

Eligibility

• The role is not eligible for Skilled Worker visa sponsorship; applicants must demonstrate the right to work in the UK.