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Infrastructure Analyst - Business Analyst II

Bow Valley College
Calgary, CAN
Full-time
Senior
Onsite
Discovered 2 days ago
Business analysisRequirements gatheringIT infrastructureComplex networked environmentsProject coordinationIT service management (ITSM)

Full Job Posting

Position summary

Intermediate-level role on the IT Infrastructure team, reporting to the Associate Director, IT Infrastructure.

Combines business analysis, project coordination, operational support, and occasional hands-on infrastructure work.

Supports college-wide infrastructure services and works with internal stakeholders, technical teams, and vendors.

Analysis and service operations

  • Gather, document, and validate business and technical requirements; develop process maps, use cases, and analysis artifacts.
  • Support testing, prepare test plans, and coordinate user acceptance testing.
  • Coordinate access, permissions, and licensing; monitor tickets and dashboards; maintain ServiceNow service catalog entries.
  • Support ITSM compliance and improvement, second-level troubleshooting, service transitions, end-user training, and operational metrics reporting.

Project coordination

  • Support infrastructure project planning, execution, and close-out; maintain project documentation and monitor scope and risks.
  • Facilitate stakeholder communications, escalate resource, timeline, or budget issues, and liaise with vendors.
  • Coordinate training, contribute to post-implementation reviews, and support continuous improvement.

Minimum qualifications

  • Five years of related experience and a diploma in Computer Science, Management Information Systems, or a related discipline; equivalent education and experience may be considered.
  • Experience supporting a complex networked environment; familiarity with requirements-gathering techniques and best practices.
  • Ability to lead small and medium-sized cross-functional projects, solve complex problems, and travel.

Preferred qualifications

  • Customer service, interpersonal, communication, mentoring, and coaching skills.
  • Expert Windows operating systems knowledge and professional-level network domain administration proficiency.
  • Understanding of TCP/IP and operating system configuration; working knowledge of network hardware, software, and peripheral troubleshooting.
  • Familiarity with project management best practices and ITIL/ITSM frameworks.

Employment and work context

  • The opening is temporary, with an anticipated conclusion in October 2027 and a possibility of extension.
  • The description says the role requires ability to travel but does not specify a work arrangement.

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