Information Technology Technician Level III

Description

RESPONIBILITIES

PRIMARY JOB DUTIES

• · Supports the Information Technology Director in coordinating the IT and OT cybersecurity initiatives, data protection policies, incidence response plan and managing the cybersecurity processes.
• Communicate and coordinate with Information Technology Director to maintain environment infrastructure, including, but not limited to, end user devices, servers, networks, security equipment and software.
• · Participates in review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or security updates.
• · Maintains awareness of current cyber security threats, technology development and tools through technical forms and web pages.
• · Review log file data on various systems monitor system health.
• · Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and systems.
• · Responds to emergencies on 24-hour basis from an off-duty status.

SECONDARY JOB DUTIES

• Acts as a liaison between end users and the Information Technology Department to communicate problems and viable solutions.
• Support will include phone, email and in person, often traveling to the department to work with the end user and transporting equipment as needed.
• · Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
• · Install structured cabling in inside and outside facilities not limited to cat5e, fiber, multi-conductor communication wiring, power, and conduit.
• · Assist in designing, implementing, and supporting wired and wireless networks.
• · Communicates with vendor technical staff concerning troubleshooting of vendor products.
• · Maintains technical procedures, documentation, operational instructions and/or project or work order status reports.
• The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

I. SKILL REQUIREMENTS

• · Working knowledge of network administration protocols, firewalls, routing and security practices
• · Working Knowledge of network operating systems and network management tools/testing equipment and equipment (servers, switches, VOIP, workstations and multiple computer operating systems)
• · Experience with cyber security and network security.
• · Experience in technical writing and research.
• · Experience in troubleshooting and problem-solving.
• · Experience administering Microsoft Windows Servers and Workstations, Ubuntu Servers and Workstations, VMware Environment, FreePBX Servers.
• · Experience installing and or maintaining security video surveillance systems.
• · Experience installing, troubleshooting, and maintaining building security, card access, etc.
• · Knowledge of English grammar, spelling, pronunciation, and ability to prepare detailed reports.
• · Required to effectively communicate in a courteous and tactful manner with co-workers, other City departments, supervisors, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
• · Experience in making simple arithmetic calculations, compile, collate, and classify data.
• · Required to work in ceilings, ladders, bucket trucks and water towers.
• · Maybe required to work outside in poor weather conditions.
• · Must be able to occasionally work extended or irregular hours, evenings, and/or weekends, and travel as required.
• · Required to maintain confidentiality of, department information and records according to state requirements.
• · Will comply with all employer and department policies and work rules.
• · Possession of a valid Indiana driver's license with a safe driving record.

II. EDUCATION/EXPERIENCE REQUIREMENTS

• · High school degree or equivalent Diploma or GED
• · Bachelor’s degree in information technology, computer science or a related field
• · 10+ years of experience as an IT specialist or in a technical support, system analysis or network administration role
• · Preference given to candidates with the following: MSCE, Network+, Server+, A+, UniFi Wireless Admin(UWA), UniFi Routing, Switching & Cybersecurity Admin (URSCA), MikroTik Certified Network Associate (MTCNA), MikroTik Certified Routing Engineer (MTCRE)

III. PERSONAL WORK RELATIONSHIPS

IV. PHYSICAL EFFORT AND WORK ENVIRONMENT