INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Purpose is to provide skilled technical and administrative duties in supporting operations of the Technology Department; to support and execute the City’s information technology operations including hardware, software and systems support for City departments and the school payroll department as assigned.

All other work that is logical to the position.

Responsible for end user training and information, guidance, and support related to IT hardware, software and networking issues, including other ancillary electronic equipment or programs.

General routine duties include, but are not limited to:

• Provides helpdesk support and resolves problems to the end-users satisfaction in a timely fashion during normal operational business hours and when on emergency on call duty;
• Acts as the front line of support for all hardware and software/sass issues;
• Documents incidents and resolutions. Escalates incidents when necessary to Network Administrator and I.T. Director;
• Creates guides/SOP’s to aide in the completion of repeating requests (software installations, configuration changes, repeating problem resolutions, etc.);
• Assigns users and computers to proper groups in Active Directory; establishes and maintains user and e-mail accounts on the network granting access to required network files, systems and programs;
• Implements Password resets and desktop repair;
• Assists with PC setup and deployment for new employees using standard hardware, and software;
• Assists with on boarding of new users;
• Monitors and responds quickly and effectively to requests received through the IT helpdesk; Bachelors Degree in Computer Science or related field or 5 years of proven experience, or a combination of education and experience that enables performance of all aspects of the position. Special Requirements: Must successfully pass CORI/ SORI checks. Must have a valid Class D Driver’s license. Must have an acceptable driving record and be insurable under City’s policy. Emergency on call rotation required.

Range $59,424.30-$76,066.12 (range may exceed hiring capability)

Employment Application Applications will be accepted until the position is filled.

NO PHONE CALLS PLEASE.