INFORMATION TECHNOLOGY TECHNICAL SUPPORT SUPERVISOR

EXAM NUMBER TRRR2548-01 TYPE OF RECRUITMENT TRANSFER OPPORTUNITY - Restricted to permanent Los Angeles County employees who have completed their initial probationary period and currently hold the payroll title at the level of Information Technology Technical Support Supervisor .

FILING PERIOD Applications are being accepted starting August 7, 2026, and will remain open until needs of the position are met.

FILING IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE.

POSITION DESCRIPTION The Registrar-Recorder/County Clerk's is seeking a well-qualified and highly motivated individual to fill one (1) Information Technology Technical Support Supervisor vacancy in the Information Technology Bureau.

The position reports to the divisional leadership over the Service Management discipline.

VACANCY INFORMATION This transfer opportunity is located at the Registrar-Recorder/County Clerk located at 12400 Imperial Highway, Norwalk CA 90650.

TRANSFER OPPORTUNITY - Restricted to permanent Los Angeles County employees who have completed their initial probationary period and currently hold the payroll title at the level of Information Technology Technical Support Supervisor .

Applications are being accepted starting August 7, 2026, and will remain open until needs of the position are met.

FILING IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE.

The Registrar-Recorder/County Clerk's is seeking a well-qualified and highly motivated individual to fill one (1) Information Technology Technical Support Supervisor vacancy in the Information Technology Bureau.

The position reports to the divisional leadership over the Service Management discipline.

This transfer opportunity is located at the Registrar-Recorder/County Clerk located at 12400 Imperial Highway, Norwalk CA 90650.

Duties include, but are not limited: Supervises the daily operations of the Technical Support Section, providing leadership and direction to technical support staff delivering end-user and help desk services.

Plans, assigns, prioritizes, and monitors work; evaluates employee performance; and supports staff development and accountability.

Oversees the resolution of complex technical issues and coordinates technology projects, including hardware and software deployments, system upgrades, and equipment installations.

Prioritizes root-cause resolution over ticket closure and can show how they've matured a team from reactive firefighting to proactive, measurable service delivery.

Sets a service culture of ownership and follow-through while balancing standardized process with judgment for edge cases, and collaborates naturally across team boundaries.

Develops IT support standards and procedures, collaborates with management to identify technology needs, and recommends solutions to improve service delivery and operational efficiency.

Can lead a team through any platform or process transition by translating "why we're changing" into staff buy-in, regardless of the specific tool involved.

Uses ticket and performance data to drive staffing, prioritization, and SLA accountability, not just to report metrics upward.

Desirable Qualifications: Working knowledge of the ServiceNow ITSM suite (Incident, Problem, Change, Request Management), including experience supervising a team that uses it day-to-day for ticket triage and escalation.

include, but are not limited:

• Supervises the daily operations of the Technical Support Section, providing leadership and direction to technical support staff delivering end-user and help desk services.
• Plans, assigns, prioritizes, and monitors work; evaluates employee performance; and supports staff development and accountability.
• Oversees the resolution of complex technical issues and coordinates technology projects, including hardware and software deployments, system upgrades, and equipment installations.
• Prioritizes root-cause resolution over ticket closure and can show how they've matured a team from reactive firefighting to proactive, measurable service delivery.
• Sets a service culture of ownership and follow-through while balancing standardized process with judgment for edge cases, and collaborates naturally across team boundaries.
• Develops IT support standards and procedures, collaborates with management to identify technology needs, and recommends solutions to improve service delivery and operational efficiency.
• Can lead a team through any platform or process transition by translating "why we're changing" into staff buy-in, regardless of the specific tool involved.
• Uses ticket and performance data to drive staffing, prioritization, and SLA accountability, not just to report metrics upward.

• Working knowledge of the ServiceNow ITSM suite (Incident, Problem, Change, Request Management), including experience supervising a team that uses it day-to-day for ticket triage and escalation.

Applications must be filed online.

Those interested in consideration must include the following with application submission: Resume Copies of last two (2) performance evaluations Prime Variance Reports (PVRs) are no longer requested or accepted as part of a candidate's file.

If you are unable to upload the required documents online, you may email your information to [email protected] , with subject line: " Information Technology Technical Support Supervisor – TRRR2548-01 ". THIS IS NOT AN OFFICIAL ANNOUNCEMENT FOR A CIVIL SERVICE EXAMINATION

Applications must be filed online.

Those interested in consideration must include the following with application submission:

• Resume
• Copies of last two (2) performance evaluations

Prime Variance Reports (PVRs) are no longer requested or accepted as part of a candidate's file.

If you are unable to upload the required documents online, you may email your information to [email protected] , with subject line: " Information Technology Technical Support Supervisor – TRRR2548-01 ".

THIS IS NOT AN OFFICIAL ANNOUNCEMENT FOR A CIVIL SERVICE EXAMINATION

All materials submitted will be evaluated.

Only the most qualified candidates, based on the information submitted, will be contacted for an interview.

Appointment is contingent upon passing a background check and a review of personnel records.

Should you have any questions regarding this transfer opportunity, please contact Tania Castaneda at [email protected] .

All materials submitted will be evaluated.

Only the most qualified candidates, based on the information submitted, will be contacted for an interview.

Appointment is contingent upon passing a background check and a review of personnel records.

Should you have any questions regarding this transfer opportunity, please contact Tania Castaneda at [email protected] .

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting. Equal Employment Opportunity/Non-Discrimination Statement: The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/ .

Testing Accommodations for Applicants: The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities.

If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting.

Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting.

For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/ .

Fair Chance: The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder: Resources to help current and prospective employees plan a career with Los Angeles County are available.

To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov .

Veteran’s Credit: Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions. For more information on veteran’s credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf

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