Information Technology Specialist

Key Responsibilities

• Monitor and maintain internal and public-facing networks to support reliable connectivity.
• Perform approved system backup, restoration, patching, and data-protection activities.
• Support authorized user account requests, permissions, onboarding, and offboarding processes.
• Provide technical support for gallery, theater, presentation, streaming, lighting-control, and event technologies.
• Maintain digital displays, interactive components, media servers, kiosks, sensors, and related systems.
• Troubleshoot hardware, software, AV, and network-related issues.
• Support visitor Wi-Fi while maintaining appropriate separation between public and internal systems.
• Maintain gallery and theater IT systems, media servers, and related technology.
• Perform routine software updates, patch management, and system maintenance.
• Ensure system maintenance and updates do not disrupt required accessibility features.
• Investigate and resolve reported IT/AV system failures, hardware malfunctions, and software defects.
• Support technical requirements for special events and public programs.
• Work collaboratively with technical and nontechnical personnel to resolve system issues.
• Qualifications & Requirements
• Three (3) to six (6) years of systems administration or technical support experience.
• Proficiency supporting both Windows and macOS environments.
• Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks.
• Knowledge of cybersecurity principles, including threat mitigation, firewalls, and data encryption.
• Experience supporting cloud storage and SaaS platforms.
• Experience troubleshooting and repairing computer hardware and related technical equipment.
• Strong troubleshooting, customer service, and communication skills.
• Must be able to successfully complete required Federal background and suitability screening.

Preferred Qualifications

• Experience supporting a museum, library, gallery, public attraction, or other high-uptime environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field; professional experience and certifications may be considered for substitution.
• CompTIA A+, Network+, Security+, or similar industry certification.
• AWS, Azure, or Google Workspace Administration certification.
• Digital Asset Management (DAM) or collection database experience.
• AV integration experience, including multi-screen displays or interactive technologies.
• Disaster recovery experience.
• Experience training and supporting nontechnical users.

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