Information Technology Officer (UAE National)

About This Role

Job Title: IT Officer (Remote)

Company: [HCLTech]

Location: Dubai, UAE (100% Remote)

Employment Type: Full-time

Job Summary

We are looking for a proactive and tech-savvy IT Officer to manage our digital infrastructure and support our distributed team. You will be the primary point of contact for technical issues, ensuring our cloud-based systems are secure, efficient, and accessible. As a remote role for a Dubai-based entity, you will bridge the gap between technical operations and business continuity in a fast-paced environment.

Key Responsibilities

• Remote Technical Support: Provide Tier 1 & 2 support for hardware, software, and network issues via remote desktop tools (e.g., AnyDesk, TeamViewer, or LogMeIn).
• Cloud Infrastructure Management: Administer and maintain Microsoft 365, Azure, or AWS environments, including user accounts, permissions, and group policies.
• Cybersecurity & Compliance: Ensure all remote endpoints are secure by managing Antivirus/EDR solutions, implementing Multi-Factor Authentication (MFA), and monitoring VPN access.
• Software Deployment: Manage the roll-out of new applications and ensure all company devices are updated with the latest security patches.
• Data Backup & Disaster Recovery: Oversee automated backup solutions to ensure data integrity and lead recovery efforts in case of system failures.
• Asset Management: Maintain a digital inventory of all company-issued hardware and software licenses.
• Collaboration Tools: Optimize and troubleshoot communication platforms like Slack, Microsoft Teams, and Zoom to ensure seamless internal collaboration.

Requirements & Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience: Fresh Graduate

• Technical Skills:

• Proficiency in Windows and macOS troubleshooting.

• Strong knowledge of networking (TCP/IP, DNS, DHCP, VPNs).

• Hands-on experience with MDM (Mobile Device Management) tools like Intune or Jamf.

• Experience with ticketing systems (e.g., Jira, Zendesk, or ServiceNow).

• Certifications: CompTIA A+/Network+, CCNA, or Microsoft Certified Associate (highly preferred).

• Soft Skills: Excellent English communication skills (written and verbal), problem-solving mindset, and the ability to work independently without direct supervision.