Information Technology Manager

Overview

• Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.
• Oversee Wi Fi coverage, performance, and user experience, ensuring full coverage, capacity, and service continuity in residential and common areas.
• Ensure full integration and operational alignment of:
• Access control systems
• CCTV and security platforms
• IoT enabled FM devices and smart systems
• Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.
• Enforce IT governance across staff accommodation operations, ensuring strict adherence to:
• QIC group IT policies and standards
• Cybersecurity and data protection requirements
• Device management and access control protocols
• Act as the first line of control to ensure no non compliant systems, networks, or applications are introduced into the environment.
• Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.
• Establish and maintain technology readiness and performance reporting, including:
• Network and system uptime
• Incident volumes and response times
• Cybersecurity risks and vulnerabilities
• Service availability and resilience indicators
• Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.
• Proactively identify technology risks and escalate issues before they impact residents or operations.
• Elevate the resident digital experience by ensuring seamless and intuitive access to:
• Wi Fi and connectivity services
• Resident mobile applications and portals
• Digital self service tools
• Integrated helpdesk and service request platforms
• Ensure digital services are reliable, user friendly, and aligned with resident expectations in a live in environment.
• Support resident onboarding and communications related to IT services and digital tools.
• Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.
• Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.
• Review incident trends and root causes to drive continuous improvement and service stability.
• Manage and govern IT vendors, system integrators, and service providers supporting staff accommodation.
• Ensure vendor performance aligns with contractual obligations, SLAs, security requirements, and QIC standards.
• Support procurement, technical evaluations, and onboarding of IT service partners as required.
• Maintain stable, secure, and high performing IT operations in steady state.
• Identify opportunities for technology optimisation, resilience improvements, and cost efficiency.
• Support scalability of digital services to accommodate future phases, increased occupancy, and evolving resident needs.