Information Technology Infrastructure Manager (UAE Nationals)

Overview

IT Strategy & Planning

• Support the Head of IT in developing and executing IT strategy aligned with the company’s real estate business goals.
• Identify technology opportunities to improve leasing, sales, facilities, and customer engagement.
• Plan IT projects including system upgrades, integrations, and digital transformation initiatives

IT Infrastructure & Operations

• Manage IT infrastructure including servers, networks, firewalls, storage, cloud solutions, and end-user devices.
• Oversee daily IT operations to ensure system uptime and business continuity.
• Supervise helpdesk services to provide efficient IT support across all departments.
• Ensure backup, disaster recovery, and business continuity plans are tested and effective.

Applications & Systems Management

• Oversee implementation, customization, and support of ERP, CRM, property management systems (PMS), and facility management software.
• Ensure seamless integration of systems to support leasing, tenant management, billing, collections, and facility services.
• Monitor application performance, troubleshoot issues, and drive continuous improvements.

Cybersecurity & Data Protection

• Develop and enforce IT security policies, access controls, and compliance with UAE data protection laws.
• Oversee regular vulnerability assessments, penetration testing, and risk management practices.
• Ensure timely deployment of security updates and patches.

Vendor & Project Management

• Manage vendor relationships, contracts, and service-level agreements (SLAs).
• Evaluate and negotiate IT procurements including hardware, software, and licenses.
• Lead IT-related projects, ensuring timely delivery and adherence to budget.

Team Leadership & Development

• Lead, mentor, and develop IT staff including engineers, assistants, and support personnel.
• Assign tasks, monitor performance, and ensure alignment with departmental goals.
• Encourage continuous learning, certifications, and skill development in the IT team.

Reporting & Documentation

• Maintain IT documentation including systems architecture, policies, and processes.
• Prepare regular reports on IT performance, uptime, incidents, and project status.
• Provide insights and recommendations to senior management on IT trends and business impact

Educational Qualification & Certifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).

Work Experience

• 7–10 years of progressive IT experience, with at least 3–5 years in a supervisory or managerial role.
• Experience in real estate, property management, or facilities management is highly desirable.

Skills required

• Strong knowledge of IT infrastructure, ERP/CRM systems, PMS, and facility management applications.
• Proficiency in networking, cloud platforms (Azure/AWS), and cybersecurity best practices.
• Project management experience (PMP/Prince2 certification preferred).
• Strong leadership, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.