Information Technology Administrator - (Emirati Future Leader) UAE National

About This Role

· IT Operations & Service Coordination:

- Coordinate and monitor daily IT support activities to ensure timely service delivery.

- Log, track, and follow up on service requests and incidents until closure.

- Escalate unresolved issues to the appropriate IT personnel in a timely manner.

· User Support Administration :

- Support onboarding and offboarding activities, including system access requests and deactivation.

- Assist in managing user accounts, permissions, and access rights in line with company policies.

- Communicate updates and resolutions to end users professionally and promptly.

· IT Asset & Inventory Management :

- Maintain and update records of IT assets, including hardware, software, and licenses.

- Track asset allocation, movement, and lifecycle to ensure accountability and accuracy.

- Conduct periodic inventory checks and support audit requirements.

· Documentation & Record Management:

- Maintain organized and up-to-date IT documentation, including policies, procedures, and logs.

- Ensure proper version control and secure storage of all IT-related records.

- Prepare reports and summaries on IT activities, assets, and service performance.

· Procurement & Vendor Coordination:

- Assist in IT procurement processes, including raising requests, tracking approvals, and coordinating deliveries.

- Liaise with vendors for quotations, maintenance services, and support agreements.

- Monitor vendor performance and ensure timely service delivery as per agreements.

· Compliance & Process Support:

- Ensure adherence to IT policies, procedures, and cybersecurity guidelines.

- Support internal and external audits by providing required documentation and data.

- Identify opportunities to improve administrative processes and enhance efficiency.

· Administrative & Coordination Support:

- Schedule meetings, maintain IT calendars, and coordinate internal communications.

- Support IT projects through tracking tasks, updating documentation, and coordinating stakeholders.

- Perform any additional duties as assigned to support business and IT operational needs.