Information Technology Administrator - (Emirati Future Leader) UAE National
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Key skills for this role
About the Role
· IT Operations & Service Coordination: - Coordinate and monitor daily IT support activities to ensure timely service delivery. - Log, track, and follow up on service requests and incidents until closure.
Key Skills for This Role
Full Job Posting
· IT Operations & Service Coordination
- Coordinate and monitor daily IT support activities to ensure timely service delivery.
- Log, track, and follow up on service requests and incidents until closure.
- Escalate unresolved issues to the appropriate IT personnel in a timely manner.
· User Support Administration
- Support onboarding and offboarding activities, including system access requests and deactivation.
- Assist in managing user accounts, permissions, and access rights in line with company policies.
- Communicate updates and resolutions to end users professionally and promptly.
· IT Asset & Inventory Management
- Maintain and update records of IT assets, including hardware, software, and licenses.
- Track asset allocation, movement, and lifecycle to ensure accountability and accuracy.
- Conduct periodic inventory checks and support audit requirements.
· Documentation & Record Management
- Maintain organized and up-to-date IT documentation, including policies, procedures, and logs.
- Ensure proper version control and secure storage of all IT-related records.
- Prepare reports and summaries on IT activities, assets, and service performance.
· Procurement & Vendor Coordination
- Assist in IT procurement processes, including raising requests, tracking approvals, and coordinating deliveries.
- Liaise with vendors for quotations, maintenance services, and support agreements.
- Monitor vendor performance and ensure timely service delivery as per agreements.
· Compliance & Process Support
- Ensure adherence to IT policies, procedures, and cybersecurity guidelines.
- Support internal and external audits by providing required documentation and data.
- Identify opportunities to improve administrative processes and enhance efficiency.
· Administrative & Coordination Support
- Schedule meetings, maintain IT calendars, and coordinate internal communications.
- Support IT projects through tracking tasks, updating documentation, and coordinating stakeholders.
- Perform any additional duties as assigned to support business and IT operational needs.
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