Auxiliary Services Manager

Job Purpose

Education & Qualification

• Bachelor's Degree in Business Administration, Facilities Management, Engineering, or a related field.
• Relevant professional certification is an advantage.

Experience And Skills

• Industry Experience (No. of years):
• 5–10 years of experience in facilities, administration, or auxiliary services management
• Position/functional experience (No. of years):
• 5–8 years in a supervisory or managerial role within facilities, operations, or auxiliary services.
• Competencies and Skills:
• Leadership and team management
• Operational and facilities management
• Budgeting and cost control
• Vendor and contract management
• Problem-solving and decision-making
• Strong communication and stakeholder management
• Planning, organization, and time management
• Health, safety, and compliance awareness
• Analytical and reporting skills
• Customer service and service excellence orientation

Roles, Responsibilities, Duties

• **Operational Management**
• Lead and manage all auxiliary services to support business operations.
• Implement service standards, procedures, and continuous improvement initiatives.
• Monitor service performance and operational efficiency.
• **Facilities Management**
• Oversee the maintenance and upkeep of facilities, accommodations, and infrastructure.
• Ensure facilities are safe, functional, and compliant with regulations.
• **Transportation & Accommodation**
• Manage employee transportation and accommodation services.
• Ensure service quality, utilization efficiency, and employee welfare standards.
• **Vendor & Contract Management**
• Manage contractors, suppliers, and service agreements.
• Monitor vendor performance and ensure SLA compliance.
• **Budget & Cost Control**
• Prepare and manage departmental budgets.
• Control costs and identify efficiency improvements.

Health, Safety & Compliance

• Ensure compliance with company policies and regulatory requirements.
• Conduct inspections and address compliance gaps.

Team Leadership

• Lead, coach, and develop the auxiliary services team.
• Monitor performance and promote service excellence.

Asset Management

• Oversee company assets, equipment, and resource utilization.
• Maintain accurate inventory and asset records.

Reporting & Stakeholder Management

• Prepare operational reports and KPI updates.
• Coordinate with departments to meet support service requirements.

Emergency & Business Continuity

• Support emergency response and business continuity plans.
• Ensure continuity of critical support services during disruptions.