Information Specialist (INFOSPC)
Role Overview
The Information Specialist provides assessment, information, referral and assistance to older adults and adults with disabilities and provides follow-up to ensure client needs are met.
Collects, updates and shares information on community resources, performs outreach as necessary to meet specific goals and records all necessary data in a timely fashion.
Works in a team setting, collaborating with other agencies and the Institute on Aging (IOA) Information and Assistance Supervisor doing similar work, and integrating seniors and adults with disabilities into the services and programs of the 30th Street Senior Center.
The Information & Resource Specialist position requires social service dedication, strong organizational skills and excellent people skills.
Roles and Responsibilities:
1.
Utilize quality customer service skills, conduct intakes and need assessment of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs. 2.
Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments. 3.
Provide clients with information and/or translation services.
Refer appropriate clients to 30th Street program staff.
Provide follow-up to confirm that clients obtain needed services 4.
Collaborate with other agencies doing similar work and follow Aging and Disability Resource Center grant guidelines. 5.
Establish contacts and maintain good working relationships with key personnel in other agencies, including community-based services providers and citywide providers. 6.
Promote utilization of services by conducting outreach to businesses, groups and individuals: schedule and make presentations to various agencies as needed.
Represent 30th Street Senior Center at relevant resource fairs 7.
Complete proper documentation, data entry of reports, submit monthly service logs and reports as needed. 8.
Participate in Senior Center program operation meetings and in-service trainings when possible and appropriate. 9.
Perform other duties as assigned.
Key Skills for This Role
Full Job Posting
Roles and Responsibilities
- 1. Utilize quality customer service skills, conduct intakes and need assessment of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs. 2. Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments. 3. Provide clients with information and/or translation services. Refer appropriate clients to 30th Street program staff. Provide follow-up to confirm that clients obtain needed services 4. Collaborate with other agencies doing similar work and follow Aging and Disability Resource Center grant guidelines. 5. Establish contacts and maintain good working relationships with key personnel in other agencies, including community-based services providers and citywide providers. 6. Promote utilization of services by conducting outreach to businesses, groups and individuals: schedule and make presentations to various agencies as needed. Represent 30th Street Senior Center at relevant resource fairs 7. Complete proper documentation, data entry of reports, submit monthly service logs and reports as needed. 8. Participate in Senior Center program operation meetings and in-service trainings when possible and appropriate. 9. Perform other duties as assigned.
Required Qualifications
- Bachelor's degree or High School Diploma required
- 1-2 years of experience closely related to position with Bachelor's degree
- 2-4 years of experience closely related to position with high school diploma
- Bilingual in Spanish/Cantonese and English
- Knowledge of services, facilities, and reimbursement sources available to older/disabled adults and their families
- Excellent verbal and written communication skills
- On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):
- Medical, Dental, and Vision coverage
- Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
- Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
- Pet Insurance and additional discounts
- Holidays (10 per year), vacation time, sick leave, and long-term disability insurance
- Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.
- On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.
- If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment ( [email protected] ).
About On Lok
Nonprofit senior-care organization providing PACE healthcare and community services for Bay Area older adults.
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