Industrial Technical Services Representative (Central Time)
Role Overview
Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth.
Provides customer service and support for internal and external customers.
Applies technical knowledge to consult with existing and potential customers on transportation and disposal options.
This position is remote and the employee can reside anywhere in the U.S. however the employee will be required to work 7am to 4pm Central Time based on business need.
II.
Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Other additional duties may be assigned.
• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms.
• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.
• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.
• Effectively utilizes, coordinates and cultivates relationships with internal and external customers.
• Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams.
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls.
• Provides leads to account managers and program managers using WM sales management tools.
• Conducts effective probing of inbound customer calls to identify the proper methodology to "close" the customer.
• Assists account managers with receivables and collections issues.
• Handles inbound customer calls and referrals from account managers.
• Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.
• Other duties as assigned.
III.
Supervisory Responsibilities This job has no direct supervisory responsibilities.
IV.
Qualifications - Must live and work in the U.S.
The requirements listed below are representative of the qualifications necessary to perform the job.
Full Job Posting
About Company
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
ABOUT WM
WM ( WM.com ) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
About WM
Verified company details for this employer are not available yet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at WM
CDL Truck Driver - Residential
Canal Winchester, USA
Senior Field Mechanic
Aldan, USA
Residential Retention Specialist
Phoenix, USA
CDL Truck Driver - Residential
West Boylston, USA
Senior Heavy Equipment Technician III
Wellsboro, USA
Diesel Mechanic
Florence, USA
CDL Truck Driver Residential, $2500 Sign On Bonus
Winsted, USA
Senior Field Mechanic
Wilmington, USA