Residential Retention Specialist
Role Overview
Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel.
Through the development and implementation of sound sales and retention strategies and the use of effective selling and negotiation skills maximizes revenues and minimizes the impact of cancellation request and rate rollbacks.
Secures updated contract agreements from customers.
This position is remote however the employee is required to reside within 50-minutes of the Phoenix office based on business need.
Full Job Posting
Qualifications
- The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
- A.
- Education: High school diploma or GED (accredited) and one year of relevant work experience.
- Experience: One (1) year of consumer-based industry sales, with experience in customer retention (in addition to education requirement).
- Internal requirements include nine (9) months of proven success in a position involving customer interaction.
- B. Other Knowledge, Skills or Abilities Required
- Build Relationships
- Communicate With Impact
- Demonstrate Professionalism
- Make Sound Decisions
- Think Strategically
- Proficient with Computer and Software Applications
- Produce Results
- Know the Business
- Influence and Negotiate
- Manage Work/Time
- Use Ethical Practices
- V.
- One (1) year of consumer-based industry sales, with experience in customer retention (in addition to education requirement).
- V. Work Environment
- Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Normal setting for this job is work from home/remote. The attire for this role is business/business casual.
- The expected base range for this position across the U.S. is $20.24/hour - $21.00/hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
Education and Experience
- General Competencies Include:
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