Incubation Management Lead
Role Overview
Polymarket ships fast.
New products, new market types, new payment rails, new geographies: the pace is real and it does not slow down for anyone.
The Customer Experience team's job is to make sure that speed does not come at the cost of the people using the platform.
Right now, CX readiness for new launches is a gap we need to close, and this role closes it.
You will own launch readiness for CX end to end.
That means getting into product planning early, building the readiness plan, standing up a small pilot support pod, and running it until the launch is stable enough to hand off to our scaled operation or external partners.
You will write the playbook as you go, because in many cases nobody has supported this type of product before.
The team you will work with spans support operations, enablement, and external partners, and you will be the connective tissue between all of them and the Product teams shipping new things.
This is a builder role.
If you need a defined process to work within, this is not the right fit.
If you are energized by figuring out how to support something that has never been supported before, and then making sure the next person does not have to figure it out from scratch, this is exactly the right fit.
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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