Incident Response Leader, Bugs and Outages
Role Overview
The CX team at Polymarket is the first line of contact when something goes wrong, and things go wrong in ways that are genuinely hard to predict.
Prediction markets run on real money, real-time data, and on-chain infrastructure.
When a wallet fails to connect, a market resolves incorrectly, or an outage hits during peak trading, customers notice immediately and the support queue reflects it within minutes.
This role exists because CX needs someone who can own the response end to end, not just escalate and wait.
You will be the operational center of gravity for every incident that touches customers.
That means coordinating the CX side of live outages, building the systems that make bug intake clean and fast, and making sure agents and AI tools always know what is broken and what to tell customers.
The team is lean and the platform moves fast.
You will not have the luxury of slow processes or ambiguous ownership.
This hire matters because right now, incident response across CX is not as structured as it needs to be.
You are not inheriting a finished system.
You are building one, and then running it.
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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