Import Operations Specialist

• Track and trace ocean, rail, trucking, and air shipments daily
• Working with approved freight forwarders, steamship lines, airlines, and trucking carriers to determine availability and freight rates
• Update sales team with container delivery status
• Ensuring timely pick-up of cargo
• Dispatching notifications to our network and carriers
• Working with customers, carriers, and warehouses to resolve issues with shipments
• Ensuring timely updates or shipment details and updating system timely to meet deadlines
• Forwarding completed shipment details to both internal colleagues and external customers
• Proactively identify gaps and contribute to the process of establishing controls resulting in zero compliance issues
• Miscellaneous departmental duties such as reconciling billing, documentation, and closing out shipments as needed
• 3+ years of ocean import experience.

with Air import is preferred.

• Basic computer skills, including experience with Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills, including the ability to effectively communicate with clients, the sales and pricing teams, and other teammates.
• Experience with logistics scheduling, trucking coordination, planning, customer service, and/or freight management
• Strong organizational and detail-oriented skills with the ability to manage and complete multiple tasks accurately and on time
• A commitment to going above and beyond to fulfill client’s needs
• Self-driven with a strong willingness to learn.
• Knowledge of quoting/pricing import shipments, including profitability margins
• Competitive healthcare benefits with a substantial company contribution, including medical, dental, vision.
• Life and AD&D, employer-paid
• Short- and Long-Term Disability; employer-paid
• 3 weeks of paid vacation and 9 sick/mental health leave days
• 401k Match
• Access to the Calm app and Fitness programs
• Company holidays and other leave policies