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greenhouse

Implementation Specialist

Suvoda
Remote, USA
Full-time
Entry
Remote
Discovered 1 weeks ago
Microsoft Word

Full Job Posting

Responsibilities

  • Review and interpret global customer documentation related to study activities, including but not limited to; contracts, budgets, amendments, ICF's and templates.
  • Identify areas of quality risk and/or need in pursuit of a best-in-class customer, site, and patient experience.
  • Apply best practices to extract and configure customer data into applicable study activities from source documents.
  • Collaborate and communicate with business partners to verify interpretation of study requirements.
  • Adhere to auditing and monitoring checklists and procedures.
  • Adhere to both internal KPIs and customer-driven SLAs.
  • Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with customers and Client Delivery colleagues to achieve resolution and adhere to best practices.
  • Contribute to internal process documents to ensure study configurations are consistent and follow best practices.
  • Partner with Product and IT teams to identify areas of enhancement across platforms.
  • Support Client Delivery in establishing and maintaining positive customer relationships.
  • Perform other duties, assignments, and/or special projects as time or circumstances necessitate.

Qualifications

  • At least 1 year of previous experience in the pharmaceutical or CRO industry with contract management-related experience preferred
  • Experience with Microsoft Word and Excel required
  • Strong attention to detail required
  • Ability to dissect the key elements of clinical trial financial documents and identify payable activities
  • Ability to handle high volume in a fast-paced environment
  • Excellent writing skills
  • A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required
  • Must have excellent analytical, organizational, communication, and interpersonal skills
  • Exceptional time management skills to support shifting priorities and key client deliverables
  • #LI-BK1
  • We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert .
  • As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
  • If you are based in California, we encourage you to read this important information for California residents linked here .

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