successfactors
Implementation Senior Associate
Donnelley Financial Solutions
USA
Senior · 2–5 years experience
Onsite
Discovered 2 weeks ago
Full Job Posting
Responsibilities
- · Lead ArcCharting implementations from the discovery process through development, testing, implementation, and final sign-off. · Gather chart samples, specifications, workflows, business rules, and other required information from clients to define project requirements and expected outcomes. · Develop comprehensive discovery documentation that clearly communicates client requirements, chart specifications, and business rules. · Coordinate and manage the testing process for all charts to ensure accuracy, functionality, and compliance with client requirements. · Manage the chart development process in collaboration with ArcCharting developers, providing requirements, clarification, and project direction as needed. · Participate in internal and client meetings and conference calls related to chart implementations, requirements, development, testing, and issue resolution. · Manage the project ticket queue, prioritize tasks, and monitor deadlines to support timely completion of charting projects. · Coordinate and manage testing for all charts to confirm accuracy, functionality, and compliance with client requirements. · Communicate project status, issues, and potential delays to appropriate stakeholders and help manage client expectations. · Identify, analyze, and resolve charting issues throughout the development, implementation, and production process. · Maintain accurate project documentation and ensure requirements and decisions are clearly communicated among clients, developers, and internal teams. · Develop and maintain working knowledge of related team functions and processes, serving as a backup resource when needed to support business needs and team coverage.
Qualifications
- · 2-5 years of experience working directly with clients throughout an implementation lifecycle, including requirements gathering, analysis, testing, project coordination, and implementation. · 2-5 years of experience in SaaS software implementation, application administration, technical support, project coordination, or related environment. · Experience working with Adobe Illustrator, including the ability to review and manipulate charts or graphic files. · Working knowledge of XML and the ability to understand and work with XML-based charting or configuration files. · Strong analytical and problem-solving skills, with the ability to identify and resolve formatting, data, and business-rule discrepancies. · Strong attention to detail and commitment to delivering accurate, high-quality work. · Strong organizational and project management skills, with the ability to manage multiple projects, competing priorities, tickets, and deadlines. · Ability to communicate effectively and professionally with internal and external clients, including gathering detailed business and technical requirements. · Proficient in Microsoft Office applications, including Excel, Word, Outlook, and related tools. It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected] . If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status). #BI-Remote
About Donnelley Financial Solutions
Software1750 employeesFounded 2016
Provides financial regulatory compliance and reporting software solutions.
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