Implementation Project Manager
Role Overview
Serve as the primary client contact, project manager, guide, and educator during implementation of the Absorb LMS.
Drive client success by providing product expertise, best-practice guidance, troubleshooting, and complete rollout oversight.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the primary client contact, project manager, guide, and educator during implementation of the Absorb LMS.
Drive client success by providing product expertise, best-practice guidance, troubleshooting, and complete rollout oversight.
What you’ll do
- Own end-to-end software implementations for new clients, with an average duration of eight weeks.
- Gather and document requirements, confirm scope, and establish timelines and program goals.
- Coordinate client partnerships, cross-departmental collaboration, and resource management.
- Implement additional products and integrations such as RESTful APIs and CRM or HRM integrations.
- Train clients on LMS best practices and workflows customized to their needs.
- Manage multiple projects while maintaining quality.
What you’ll bring
- 4+ years of experience in client onboarding, implementation, project management, software implementations, or similar work.
- Previous training or software training experience.
- Understanding of basic online and SaaS concepts.
- Proven time management skills and a project-oriented mindset.
Preferred qualifications
- Previous LMS administration or training experience.
- Knowledge of the adult learning and e-learning industry.
- PMP or formal project management experience.
- Previous experience with data import tools.
Technologies
- Technologies used include Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, and Gong.
Work arrangement
- The position is fully remote-first with flexible work arrangements.
What we offer
- Benefits include health and wellness coverage, retirement savings programs, bonus-plan eligibility, time off, medical and dental benefits, equipment allowance, and a monthly flex allowance.
- The company offers career growth, internal mobility, and employee-driven diversity, equity, and inclusion programs.
Hiring conditions
Successful candidates will undergo pre-employment background screening, including a criminal record check.
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