Implementation Project Manager
About the Role
Intertek, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is looking for an Implementation Project Manager to join our Implementation & Learning Team under our People Assurance Division. Intertek’s People Assurance team provides range of workforce-focused solutions that empower our clients’ employees to identify and close operational gaps and mitigate risk by assuring smart actions across organizations. Our services give clients the tools they need to build, maintain, and protect their brands, supporting them in the continuous evolution of their workforce to maximize employee potential.
Full Job Posting
What you’ll do
- Lead end-to-end implementation projects for multiple small to large-scale client accounts, ensuring successful delivery from kickoff through go-live.
- Conduct customer-facing kickoff meetings to align on goals, timelines, responsibilities, and implementation expectations.
- Manage project plans, deliverables, timelines, and competing deadlines while keeping internal teams and clients on track.
- Assess each client’s rollout strategy and recommend implementation best practices to support a smooth and successful deployment.
- Maintain high customer satisfaction through prompt, professional communication, including calls, emails, follow-ups, and status updates.
- Configure, customize, and launch client sites based on customer requirements, products, and business needs.
- Coordinate implementation activities across Sales, Account Management, Learning, and other internal stakeholders to ensure project success.
- Troubleshoot product, hardware, software, and general PC-related issues, providing effective solutions and recommended courses of action.
- Monitor project progress in NetSuite, prioritize tasks, manage risks, and escalate roadblocks to leadership and key partners when necessary.
- Prepare, review, and maintain accurate technical documentation while delivering customer training and simplifying complex information for end-user understanding.
- Minimum Requirements & Qualifications:
- Bachelor’s degree preferred but not required.
- Working knowledge of APIs, HRIS integrations, Single Sign-On (SSO), and interface design principles.
- Advanced Excel skills with strong data analysis and problem-solving capabilities.
- Minimum of 5 years of related professional experience, or an equivalent combination of education and experience.
- 5+ years of project management experience, including managing multiple priorities, timelines, and stakeholders.
- 5+ years of customer service, client relations, or account management experience.
- Strong communication skills with the ability to build and maintain positive client relationships.
- Demonstrated ability to troubleshoot issues, identify solutions, and drive projects to successful outcomes.
- Valid driver’s license and a reliable driving record required.
- This is a remote position; candidates must reside in the United States and be legally authorized to work in the U.S. without sponsorship.
- Preferred Requirements & Qualifications:
- Completion of a project management PMP, CAPM, or communications related college program
- Bilingual preferred (Spanish/French/Gerrman/Portugese)
- Intertek: Total Quality. Assured.
- Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.
- Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
- We Value Diversity
- Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
- For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
- #LI-TT
- #LI-REMOTE
Preferred Qualifications
- Bachelor’s degree preferred but not required.
About Intertek
Intertek is a global provider of assurance, testing, inspection, and certification services. It helps organizations assess quality, safety, sustainability, and regulatory compliance across products, operations, and supply chains.
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