{bc}
Apply
oracle

Implementation Manager

JPMorgan Chase
Philadelphia, USA
Full-time
Manager · 3+ years experience
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Job responsibilities

  • Manage multiple concurrent implementation projects in an effective and expedient manner to ensure quality implementations for InstaMed’s customers.
  • Serve as a subject matter expert on InstaMed solutions, providing technical support and guidance to internal and external stakeholders to ensure optimal performance and functionality based on the customer’s specific business needs.
  • Analyze and resolve technical issues through collaboration with internal teams, ensuring high levels of client satisfaction.
  • Monitor implementation activities and effectively manage customer expectations through communication and planning to ensure a positive customer experience and full utilization of the InstaMed solutions.
  • Complete account setup and deliver end user training for full suite of InstaMed solutions.
  • Manage escalations to quickly address concerns that come up during Implementation.

Required qualifications, capabilities, and skills

  • Minimum 3 of years of experience in a customer-facing position.
  • Prior experience in a technology company required.
  • Strong understanding of the healthcare or payments industry.
  • Proven ability to manage multiple priorities simultaneously in a fast-paced environment without compromising quality.
  • Detailed oriented, well organized, and driven to keep your book of business on track and updated in a timely manner.
  • Ability to rapidly understand the InstaMed Platform and solutions and acquire and apply new technical and industry knowledge quickly.
  • Sound judgment in setting customer expectations and managing sensitive customer situations.
  • Strong communication skills, both written and verbal.

Preferred qualifications, capabilities, and skills

  • Healthcare or payment experience.
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at JPMorgan Chase

Relationship Banker - Scottsdale Market - Scottsdale, AZ

Scottsdale, USA

Discovered TodayFull-time

Software Engineer II - Fullstack (Java, React, AWS)

Mumbai, IND

Discovered TodayFull-time

J.P. Morgan Wealth Management - Private Client Investment Associate - Bloomfield Hills, MI

Bloomfield Hills, USA

Discovered TodayFull-time

Senior Associate, TPO Vendor Manager - Chase Travel

Plano, USA

Discovered TodayFull-time

Technology Support III - DevOps, SRE

Hyderabad, IND

Discovered TodayFull-time

Software Engineer [Multiple Positions Available]

Atlanta, USA

Discovered TodayFull-time

External Reporting Controller - Associate

Bengaluru, IND

Discovered TodayFull-time

Lead Software Engineer - Java Full Stack, React

Bengaluru, IND

Discovered TodayFull-time