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Implementation Manager - ECP, Grants

Euna Solutions
Oakville, CAN
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 days ago
Account managementCommunication

Full Job Posting

Key Responsibilities

  • Core responsibilities apply across both levels. Senior-level candidates lead more complex engagements and take on greater internal ownership.
  • Discovery & Requirements
  • Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
  • Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps.
  • Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
  • Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan.
  • Implementation & Configuration
  • Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
  • Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation.
  • Demonstrate deep knowledge of the grant lifecycle — from pre-award through close-out — and articulate the specific role Euna Grants plays at each stage.
  • Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client.
  • Conduct UAT, document issues, create support tickets, and monitor resolution to closure.
  • Training & Client Enablement
  • Lead client trainings across a range of audiences — from end users to agency leadership — in virtual and written formats.
  • Support requests for client training, troubleshooting, and project-related work as needed.
  • Risk Management & Cross-Functional Collaboration
  • Proactively identify and escalate project risks to Project Management.
  • Ensure client feedback requests contain sufficient detail for successful execution before routing for action.
  • Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities.
  • Participate in cross-functional activities including requirements gathering and business process modeling.
  • Team & Internal Contribution
  • Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Senior IM: lead this function.
  • Actively adopt and embed AI tools into your daily work — whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing.
  • Perform other job-related duties as assigned.

Minimum Qualifications

  • BA/BS degree or equivalent work experience.
  • 5+ years of Customer Success, implementation, or account management experience.
  • Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.
  • Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required.
  • Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user — we want someone who seeks out opportunities.
  • Extensive experience training or teaching clients in a virtual environment.
  • Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives.
  • Ability to manage multiple complex projects and competing deadlines simultaneously.
  • Strong analytical and documentation skills, particularly in requirements gathering and configuration work.
  • Ability to work independently while remaining a reliable, collaborative member of a broader team.
  • Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient.
  • Strong attention to detail; organized and consistent in follow-through.

Preferred Qualifications

  • Direct experience working in or with state, county, or municipal government in a grants capacity.
  • Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).
  • Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.
  • Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
  • Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.
  • Location & Travel:
  • This position will be hybrid with 3 days/week in our Oakville, ON office. Occasional travel to client sites may be required.
  • Working knowledge of grants management — including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred.
  • Compensation Range: $88,000 - $110,000
  • We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.
  • This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
  • AI Mindset at Euna Solutions
  • We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We're looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment, not replace, their expertise.
  • If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you'll thrive here.
  • Life at Euna Solutions
  • We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.
  • 🏢

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