Implementation Consultant

About Henry Schein One

Role overview

Responsibilities

• Analyze client requirements and workflows and configure software to align with business processes.
• Lead technical client sessions on system requirements and dependencies; troubleshoot technical and workflow issues and deliver hands-on solutions.
• Develop and deliver client-stakeholder training for a smooth application transition.
• Coordinate data migrations, system integrations, and API configurations with customer and internal teams.
• Maintain team tools and documentation; manage client expectations through regular updates and communication.
• Deliver service in person and remotely.

Qualifications

• 5+ years in a client-facing enterprise application implementation role, with software implementation, training, or consulting experience.
• Degree or diploma in a post-secondary technical program, Computer Science, Information Technology, or related field.
• Project-team experience, including following project plans and collaborating with a Project Manager or team members to execute deliverables.
• Understanding of system integrations, APIs, and data migrations.
• Excellent written and verbal English, communication, interpersonal, and presentation skills; confidence training large audiences.
• Strong critical thinking, problem-solving, attention to detail, self-direction, and ability to work independently.
• Professional and tactful client engagement, with prompt and accurate follow-up; commitment to self-study and researching unfamiliar topics.
• Dental or healthcare industry experience is an asset.

Work arrangement and travel

• Hybrid role with one to two days in the Surrey office per week.
• Travel up to 25% across Canada, the U.S., and internationally to support client sites or attend conferences and events.

Compensation and benefits

• Posted base salary range is CAD $77,500 to $90,250; the description does not state a salary payment cadence.
• Benefits include 3% RRSP matching, health and dental coverage, three weeks of paid vacation growing to five weeks with tenure, unlimited paid flex days, and a paid birthday off.

Recruiting process

• The process includes a screening call, an online behavioural and cognitive assessment, an online hiring-manager interview, and an in-person panel interview.