Implementation Consultant - Local Government
Full Job Posting
Requirements
- What you will do to be successful in this role
- Ideally operational experience working in local council or implementing software to local government
- Serve as an industry expert with relevant experience, providing advice to both customers and internal teams to support successful business outcomes.
- Have knowledge of local government legislation, rating regulations, and compliance requirements, with the ability to apply this understanding when supporting software implementations, process improvements, and customer outcomes.
- Have exposure to or hands-on experience with local government enterprise systems and council business processes, including rates administration, debt recovery, customer enquiries, and financial administration within a council setting
- Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.
- Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement.
- Conduct thorough investigations into existing customer practices, with the ability to identify and redesign processes for greater efficiency using Civica systems.
- Communicate confidently and clearly, both in writing and verbally, with the ability to think on your feet and resolve customer issues in real time.
- Take ownership and accountability for the delivery of high-quality professional services.
- Deliver work in line with agreed project plans, timelines, and budgets.
- Show high levels of motivation, with a proactive approach to personal development and a strong focus on customer satisfaction.
- Training & Development
- While experience in local government and rates administration is highly regarded, the successful candidate will also participate in a comprehensive onboarding, training, and development program. This will ensure they are fully equipped with the knowledge, tools, and expertise required to successfully deliver implementations and support Civica's customers.
Benefits
- Why you'll love working with us
- We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
- We're all different - and we love this about us.
- We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
- Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
- Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
- Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
- We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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