Implementation Consultant

Position Summary

Implementation Ownership

• Establish the client relationship and identify core business drivers throughout implementation.
• Build and maintain implementation timelines and share updated plans before client sessions.
• Identify at-risk implementations, document risks, and create recovery plans with the Relationship Manager.
• Own end-to-end data migration and close implementations once clients are stable and confident.

Project Management and Delivery

• Run implementations with defined scope, milestones, timelines, ownership, risks, and stakeholder management.
• Schedule and lead working sessions, document recaps, and adjust scope and timelines transparently.
• Escalate platform issues and enhancement requests that could place implementations at risk.
• Deliver training, workflow optimization, invoice calculators, XML invoice templates, reporting, and other approved services.
• Advise customers on BigTime best practices for time tracking, billing, invoicing, reporting, and project management.

Collaboration and Documentation

• Work with Sales, Solutions Consulting, Customer Success, Product, and Support to maintain a consistent client experience.
• Consult with Sales and Solutions Consulting about nonstandard configuration needs before implementation.
• Maintain implementation plans, timelines, decisions, risk flags, status, and opportunity fields in Salesforce.

Required Qualifications and Skills

• Manage multiple concurrent client engagements against defined timelines and milestones.
• Build project plans and status reporting without heavy oversight.
• Translate legacy workflows into best-practice BigTime configurations.
• Lead client stakeholders through working sessions and difficult conversations.
• Use strong written communication for follow-up emails, recaps, and Salesforce documentation.
• Identify at-risk clients early and escalate appropriately.

Preferred Experience

• Professional services, implementation, or client-facing consulting experience, ideally in SaaS or PSA.
• Workflow automation experience using Claude or other generative AI tools.
• Data migration and post-implementation services experience.
• Integration troubleshooting experience, including QuickBooks Online sync.
• Working knowledge of BigTime time tracking, billing, invoicing, project setup, and reporting.

Compensation

• Expected salary is $70,000 to $80,000 annually, with individualized determination based on relevant factors.
• The position includes a competitive benefits package and may be eligible for additional compensation such as bonuses.