DevOps Engineer
Role Overview
BigTime is the AI-powered PSA platform built for professional services firms.
More than 2,500 consulting, IT, engineering, and accounting firms run their business on BigTime, tracking over $4 billion in billable time each year.
BigTime is PE-backed and headquartered in Chicago, with offices in Chicago, Phoenix, and Wrocław, Poland.
The platform is organized into cross-functional pods that each own a product surface end to end.
Key Skills for This Role
Full Job Posting
About BigTime
BigTime is the AI-powered PSA platform built for professional services firms.
More than 2,500 consulting, IT, engineering, and accounting firms run their business on BigTime, tracking over $4 billion in billable time each year.
BigTime is PE-backed and headquartered in Chicago, with offices in Chicago, Phoenix, and Wrocław, Poland.
The platform is organized into cross-functional pods that each own a product surface end to end.
About the Role
BigTime is looking for a DevOps Engineer to join the Technology Team in Chicago.
You will build and maintain the infrastructure, pipelines, and automation that let engineering teams ship reliably and often.
The platform runs on AWS in a mixed environment that is primarily Windows with some Linux-based services.
The role suits someone self-reliant, comfortable working independently, with a service-first, pragmatic mindset.
What You'll Do
- Design, build, and maintain AWS infrastructure using Terraform and Terragrunt, with AWS CDK where it fits.
- Deploy, configure, and manage AWS services including EC2, S3, and managed databases such as RDS (including SQL Server on RDS), ElastiCache, and DocumentDB.
- Run containerized workloads on Amazon EKS, ECS, and App Runner; maintain Helm charts and manage deployments with Helmfile.
- Build and maintain GitLab CI/CD pipelines that automate build, test, and deployment, and help standardize deployment processes across products.
- Write scripts and tooling that replace manual processes and cut down on repetitive operational work.
- Keep services upgraded and patched across Windows and Linux environments, and maintain configuration management tooling.
- Implement and maintain monitoring, logging, and tracing with tools such as CloudWatch, Datadog, the Prometheus stack, and OpenTelemetry.
- Work with external auditors to maintain access controls, encryption, and vulnerability management in line with SOC 2 certification.
- Partner with development and QA teams on smooth releases, including supporting serverless architectures in production.
- Write and maintain documentation for infrastructure, processes, and procedures, and contribute to Disaster Recovery and Incident Response playbooks.
Who You Are
- 3+ years of experience as a DevOps Engineer or in a similar role.
- Bachelor's degree in computer science or a related field, or equivalent work experience.
- Hands-on experience with AWS services and best practices.
- Experience with infrastructure as code, preferably Terraform.
- Working knowledge of Docker and Kubernetes, including Helm.
- Proficiency with Git and GitLab CI/CD.
- Experience deploying and monitoring .NET applications.
- Scripting skills in at least one of Python, PowerShell, Bash, or C#.
- Comfort working across Windows and Linux environments.
- Working knowledge of SQL, ideally SQL Server.
- Strong problem-solving, troubleshooting, and communication skills.
- A habit of documenting your work as you go.
Nice to Have
- AWS certification(s) or other relevant certifications, such as Terraform or Kubernetes.
- Experience with serverless computing, particularly AWS Lambda.
- Experience with OpenTelemetry.
- Experience with configuration management tools such as Ansible.
- Experience building highly available, scalable cloud infrastructure.
- Familiarity with Azure or GCP.
- Familiarity with DevOps and Agile methodologies.
- Knowledge of cloud security best practices.
What We Offer
- Competitive salary and bonus.
- Company pays 100% of benefits, including medical, dental, vision, disability, and life insurance.
- 401(k) with generous company match.
- Hybrid work schedule, in office three days a week.
- Generous time off and paid company holidays.
- Fresh fruit, snacks, cold brew coffee and tea, soda, and sparkling water.
- Company-provided technology and software tools.
Compensation
- The expected salary for this position ranges from $120,000 to $128,000 annually.
- The actual salary will be determined on an individualized basis, taking into account relevant skills, experience, education, and licenses or certifications.
- This position may be eligible for additional types of compensation such as bonuses.
Work Authorization
- Applicants must be authorized to work in the U.S.
- All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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