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IMG Software Support Engineer

Ford
Chennai, IND
Full-time
Mid · 5+ years experience
Onsite
Discovered 4 days ago

Full Job Posting

Qualifications

  • Education Qualification
  • Diploma or Bachelor’s degree or Master’s degree in engineering
  • No. of Years of Experience
  • Minimum 5 years hands on experience as technician, Master/diagnostic technician, certification welcomed.
  • Technical Hot Line OEM Experience is preferred.
  • Professional Exposure
  • (Technical Skills) Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, Other Requirements
  • Good in MS office files, Communication, and interpersonal skills Work well under pressure and highly achievement oriented, Ability to develop open and cooperative relations with internal and external team.
  • Shift timings - 2.30 AM - 11.30 AM IST
  • (Technical Skills)
  • Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer,
  • Other Requirements
  • Good in MS office files, Communication, and interpersonal skills
  • Work well under pressure and highly achievement oriented,
  • Ability to develop open and cooperative relations with internal and external team.
  • Familiar with vehicle electronics architectures
  • Familiar with vehicle mechanical architectures
  • Familiar with software editors
  • Familiar with XML and XML editors (Oxygen, XML Spy)
  • Strong problem-solving skills
  • Clear written/verbal communication skills
  • Experience with Microsoft Office (Powerpoint, Excel, Word)
  • Understanding of vehicle communications protocols (CAN)
  • Ideally hands on experience servicing or repairing vehicles or similar products
  • Able to read, write and speak English as a minimum
  • Good team player but also ability to focus and work alone to meet deadlines
  • No. of Years of

Responsibilities

  • Job Roles & Responsibilities:
  • Receive respond to software diagnosis technical queries from field through Web (TSR) and Mail form.
  • Provide interim solution on software bug issues and respond to Web queries with given time.
  • Escalate Critical software related failures to Diagnostic Service Planning (DSP) and North America SSG (Software Support Group) promptly through Jira Ticket and follow up until closure.
  • Guide dealer technician through phone, See What I See (SWIS) & remote desktop sharing for module programming when dealers are unable to execute the same.
  • Work with DSP technical experts and highlight impact of module nonconformances.
  • Work with IVS and GIVIS teams to update appropriate data sources as necessary.
  • Work with Netcom engineers alert and highlight vehicle electrical architecture discrepancies and/or nonconformances.
  • Identify and alert Design engineers on vehicle electrical architecture discrepancies and/or nonconformances, how it can fail and how it can be fixed – root cause identification.
  • Maintain record of repeat failures and highlight in weekly call with DSP NA and follow up until closure.
  • Share knowledge gained during discussion with DSP, to TAC team across IMG.
  • Validate solution (provided by DSP) in training vehicle or simulator, verify functionality before communicating to dealer.
  • Ability to adapt to match AU, NZ and NA time zones based on business needs.
  • Work closely with TAC (Technical Assistance Centre) Operations across IMG for software related issues
  • Weekly report out on open DSP / JIRA tickets to the management.
  • Skills
  • Familiar with vehicle electronics architectures
  • Familiar with vehicle mechanical architectures
  • Familiar with software editors
  • Familiar with XML and XML editors (Oxygen, XML Spy)
  • Experience with OTX and Grade X desired
  • Strong problem-solving skills
  • Clear written/verbal communication skills
  • Experience with Microsoft Office (Powerpoint, Excel, Word)
  • Understanding of vehicle communications protocols (CAN)
  • Ideally hands on experience servicing or repairing vehicles or similar products
  • Able to read, write and speak English as a minimum
  • Good team player but also ability to focus and work alone to meet deadlines

Preferred Qualifications

  • Technical Hot Line OEM Experience is preferred.
  • Experience with OTX and Grade X desired

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