ICT Technical Analyst

We are looking for talented and motivated Technical Analysts to help design, build, manage and support the critical infrastructure and software systems that enable our organisation to operate effectively and deliver essential services to the public.

Whether you are starting your technical career, developing your expertise, or are an experienced infrastructure professional ready for a senior role, this is an exciting opportunity to work with modern technologies, cloud platforms, enterprise systems and security-focused solutions in a dynamic and rewarding environment.

Our Technical Analyst career pathway supports professional growth and development, providing clear progression through Associate, Analyst and Senior Analyst levels, aligned to increasing responsibility, technical capability and reward.

As a Technical Analyst, you will play a key role in the delivery and support of infrastructure hardware, software applications and digital services. You will work across a broad technology landscape, helping to ensure systems remain secure, resilient, scalable and aligned to organisational needs.

Depending on your level, responsibilities may include supporting, building, configuring, administering, designing and implementing infrastructure technologies and services, including:

Computing and server technologies

Storage solutions

Network infrastructure

Physical infrastructure environments

Commercial off-the-shelf (COTS) applications

Open-source technologies

Cloud-based platforms and services

Infrastructure as a Service (IaaS)

Platform as a Service (PaaS)

Software as a Service (SaaS)

You will contribute to the full lifecycle of service delivery, from design and development through to deployment, operation, maintenance and continual improvement.

We are seeking individuals who are passionate about technology, committed to excellent service delivery, and capable of working effectively within a team environment.

You should be able to demonstrate experience or knowledge in one or more of the following areas:

Infrastructure support and administration

Cloud technologies and services

System integration and testing

Networking and server technologies

Information security principles and controls

Systems design and technical documentation

Technical troubleshooting and problem management

Modern IT standards, practices and methodologies

Service management and continuous improvement

Successful candidates will possess strong analytical skills, a methodical approach to problem solving and the ability to communicate technical information effectively to a range of stakeholders.

Q ualifications and Experience

HNC/HND or equivalent qualification in Computer Science or a closely related discipline (Level 4 or 5), and/or relevant equivalent experience.

Awareness of infrastructure technologies, software systems and cloud services.

Understanding of testing, troubleshooting and system integration principles.

HND, Degree or equivalent qualification in Computer Science or a closely related discipline (Level 5 or 6), and/or relevant equivalent experience.

Experience building, configuring, administering and supporting infrastructure technologies and services.

Ability to investigate and resolve technical issues, contribute to system design and support integration activities.

Degree or equivalent qualification in Computer Science or a closely related discipline (Level 6), and/or significant equivalent experience.

Advanced training and demonstrable expertise in relevant infrastructure and software technologies.

Experience designing and implementing complex solutions, leading technical activities and guiding others.

Ability to review system designs, influence technical direction and deliver services with medium levels of business and technical complexity.